Help Desk

Help Desk
Company:

The Judge Group, Inc.


Place:

Iowa


Help Desk

Details of the offer

Location:
Des Moines, IA

Description:

Our client is currently seeking a Help Desk Analyst for a long term contract role
This job will have the following responsibilities:

Assist with Level 1 technical support calls

Assist with chat inquiries and other duties assigned to the Service Desk, i.e. RSA provisioning, M: Drive removals, Google Analytics Account setups, etc

Troubleshoot technical issues related to PCs including operating systems, networking, and/or hardware

Ensure trouble tickets are completed in a timely manner

Qualifications & Requirements:

1-5 years of help desk or technical support experience

Intermediate technical PC skills including knowledge of operating systems, networking, and/or hardware required

Must be detail oriented and have strong communication, customer service, analytical and problem solving skills

Office 365, Windows 10, Avaya, Bomgar Chat, VDI, VPN Pulse Secure, RSA Console, TOTP Console for remote users

Contact:

**********
This job and many more are available through The Judge Group. Find us on the web at
www.judge.com


Source: Dice


Area:

Requirements

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