Hd Specialist Night Shift

Hd Specialist Night Shift

Kforce Technology Staffing


New York



Hd Specialist Night Shift

Details of the offer

Kforce has a client in New York, NY that is seeking a HD Specialist Night Shift. This role is remote to start. This group is expected to return to work in September in NYC. The schedule is Monday - Friday Evening Shift 3 pm - Midnight), (Training will be 9 am -5 pm transition to 3 pm-midnight).
Key Tasks:
* Analyze, evaluate and diagnose escalated technical problems involving client enterprise-wide technology services and products; Assess complexity and determine resolutions; report on findings; Recommend and document solutions
* Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for ITS enterprise wide services and applications
* Collaborate with Supervisors, Technicians, IT Support Analysts (I and II), service partners, and vendors for problem management of complex technical support issues
* 2 years of relevant experience analyzing hardware, software and systems' performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non-technical users and staff or an equivalent combination of education and experience
* Excellent interpersonal, verbal and written communication skills
* Familiarity with network systems and instructional computing, including internet services, web browsers, Windows and Macintosh-based software, electronic mail systems, and PC desktop applications (MS Word, Excel, Access, PowerPoint)
* Excellent customer service skills
Current Preferred Experience:
* Help Desk Institute (HDI) certification; Other professional level certification in service desk
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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