Guest Services Agent : Front Desk

Guest Services Agent : Front Desk
Company:

(Confidential)


Place:

Texas


Guest Services Agent : Front Desk

Details of the offer

La Quinta by Wyndhamis now seeking a Guest Services Agent : Front Desk to join our team at the
La Quinta by Wyndham Austin Round Rock location in
Austin,
Texas.

Job Summary 13;

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check:in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education and Experience 13;
:College course work in related field helpful.
:Experience in a hotel or a related field preferred.
:High School diploma or equivalent required.
:Computer experience required.
:Customer Services experience preferred.

Physical Requirements 13;
:Flexible and long hours sometimes required.
:Light work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
:Ability to stand during entire shift.

General Requirements 13;
:Maintain a warm and friendly demeanor at all times.
:Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
:Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
:Must be able to multitask and prioritize departmental functions to meet deadlines.
:Approach all encounters with guests and employees in an attentive, friendly, courteous and service:oriented manner.
:Attend all hotel required meetings and trainings.
:Maintain regular attendance in compliance with Wyndham Hotels and Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
:Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
:Comply with Wyndham Hotels and Resorts Standards and regulations to encourage safe and efficient hotel operations.
:Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
:Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
:Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
:Must be able to cross:train in other hotel related areas.
:Must be able to maintain confidentiality of information.
:Must be able to show initiative, including anticipating guest or operational needs.
:Perform other duties as requested by management.

Fundamental Requirements 13;
:Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
:Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
:Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

:Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

:Review Front Office log and Trace File daily.

:Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
:Follow all cash handling and credit policies.
:Be aware of all rates, packages and special promotions as listed in the Red Book.
:Be familiar with all in:house groups.
:Be aware of closed out and restricted dates.
:Obtain all necessary information when taking room reservations and follow the rate:quoting scenario.

:Be familiar with hospitality terminology.
:Have knowledge of emergency procedures and assist as needed.
:Handle check:ins and checkouts in a friendly, efficient and courteous manner.

:Use proper two:way radio etiquette at all times when communicating with other employees.

:Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

:Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
:Be able to complete a bucket check,


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