General Manager

General Manager
Company:

(Confidential)


General Manager

Details of the offer

We are looking for two General Managers, one in Richmond, VA and one in Dumfries, VA

TheGeneral Managerplans, organizes, directs and controls the activities of the Operations function. Monitors the performance of property.

Essential Duties and Responsibilities
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
Responsible for creating and fostering an environment of support and motivation for Team Members.
Establishes department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
Reviews and approves adequate plans for the control of planned outputs, budget spending, labor efficiency, material efficiency, customer service, and capital expenditures along with human utilization.
Reviews performance against operating plans and standards. Provides reports to subordinates or interpretation of results and approves changes in direction of plans.
Presents monthly reports on performance to the SVP/GM Colonial Downs.
Develops and presents to SVP/GM matters requiring a decision outside the scope of daily operations.
Develops and recommends operations policy for the business unit.
Defines and recommends objectives in each area of operations.
Develops specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
Reviews and approves cost control reports, cost estimates, and manpower and facilities requirements forecast.
Coordinates and collaborates with other departments of the business unit in establishing and carrying out responsibilities.
Reviews and proposes the setting of budgets throughout the business unit.
Reviews and proposes major projects involving major changes within the business unit’s functional areas.
Provides orientation and on-the-job training for direct reports and ensures that the duties, authority and responsibility for each position are defined and understood.
Reviews and proposes the implementation of programs and organizational plans that support the goals under his authority.
Establishes objectives and procedures governing the performance of assigned activities. Issues specific annual objectives to immediate subordinates and reviews objectives of the operations.
Identifies training needs, initiates development of subordinates and recommends effective personnel action.
Keeps employees informed as to company/departmental plans and progress.
Coordinates activities of assigned units and seeks agreement on issues involving coordination.
Consults with all segments of management responsible for policy or action.
Ensures compliance within the area of responsibility. Makes recommendations for improving interdepartmental effectiveness of policies and procedures.
Reviews, endorses or revises budget proposals received from direct reports. Submits budgets for assigned activities in accordance with budget procedure. Approves budget expense up to authorized dollar amounts.
Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
Keeps position supervisor informed of relevant activities.
Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.
Other duties as assigned.

Regulatory and Compliance Responsibilities
In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
Attend required training sessions offered by the Company.
Obtain and retain required license(s).
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase alcohol.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
Have knowledge of the Property’s programs to address problem gaming.
Report any acts of wrongdoing of which the Team Member may have knowledge.


Source: Casino Careers


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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