Front Desk Agent - Hampton Inn

Join our team as a Front Desk Agent at the Hampton Inn Ellsworth! Do you thrive in a fast-paced, guest-focused environment? We're looking for a friendly, dependable, and detail-oriented Front Desk Agent to join our team at the Hampton Inn in Ellsworth, Maine. This full-time seasonal position runs from spring through fall and is ideal for someone who enjoys welcoming guests, solving problems, and providing outstanding customer service.
As the first point of contact for our guests, you'll play a key role in making their stay comfortable and memorable. From check-in to check-out and everything in between, your friendly attitude and attention to detail will help create a seamless guest experience.
At Witham Family Hotels, we believe in taking care of our team so they can take care of our guests. Recognized as one of the Best Places to Work in Maine since 2022, we pride ourselves on fostering a workplace culture centered on kindness, respect, inclusion, empowerment, excellence, integrity, and family.
We are an equal opportunity employer and believe our strength lies in our differences.
Schedule: Full-time, seasonal (spring through fall)

Hours: 40 hours/week with morning, evening, weekend, and holiday required

Pay: Starting at $18.22/hour
Work with a welcoming, supportive team

Build valuable hospitality and customer service experience

Be part of a well-respected company with strong local ties

Enjoy the satisfaction of helping guests feel at home

Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year

Teladoc Virtual Care: Access to 24/7 medical support for $30/month (free for dependents)

Dental and Vision Insurance: We cover 80% of the premium—our dental plan is excellent

End of Season Bonus

Heating Savings Program with Irving and Dead River

Core Values Program: Earn points for branded swag

Referral Bonus: Up to $1,000 per new full-time employee referred

Discounts on hotel stays, dining, and spa services at our properties and select partners

Employee Assistance Program (EAP): Free, confidential counseling services

Employee Relief Fund for unexpected life events

Annual Flu Shot Clinic

Witham Family Hotels Gala: A celebration of your hard work

Community Giving: The Witham Family Hotels Charitable Fund has donated over $1 million to local organizations

Greet guests with warmth and professionalism

Handle check-ins, check-outs, and room assignments efficiently

Answer phone calls and respond to guest inquiries

Process payments and maintain accurate records

Provide local recommendations and information about hotel amenities

Resolve guest issues promptly and positively

Communicate effectively with housekeeping, maintenance, and management teams

Monitor lobby and public areas for cleanliness and guest satisfaction

Follow all hotel policies and procedures, including safety and security standards

Excellent customer service and communication skills

Friendly, outgoing personality with a problem-solving mindset

Ability to multitask in a fast-paced environment

Basic computer skills and ability to learn hotel software systems

Dependable and punctual with strong attention to detail

Flexible schedule, including availability on weekends and holidays

Previous hospitality or customer service experience preferred but not required

If you're ready to bring your hospitality skills to a growing team in a supportive and scenic environment, apply now to join us at the Hampton Inn Ellsworth and be part of the Witham Family Hotels experience!