Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Product Owner I (Us) - Hiring Now

We are searching for an organized Product Owner I (US) to join our amazing team at Toronto-Dominion Bank in Mount Laurel, NJ. Growing your career as a Full T...


From Toronto-Dominion Bank - New Jersey

Published 10 days ago

Product Group Lead

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, p...


From Toronto-Dominion Bank - New Jersey

Published 10 days ago

Senior Product Manager

The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics th...


From Toronto-Dominion Bank - New Jersey

Published 10 days ago

Senior Product Manager

Recognized as a strategic thinker with significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas Accountable...


From Toronto-Dominion Bank - New Jersey

Published 10 days ago

Field Services Specialist Client Support

Field Services Specialist Client Support
Company:

Experis



Job Function:

Public Relations

Details of the offer

Hello,

My name is
Yogesh Gathe
and, I am a senior recruiter working with
Experis
a part of
ManpowerGroup
. I have an excellent and long-term opportunity with a direct client of ours. This opportunity is urgent and looking to move very quickly, please apply by sending your email or forwarding on to anyone you know who might be a fit. I am looking forward to connecting with you!

Job Title: Field Services Specialist Client Support
Location: Bridgewater, NJ 08807
Duration: 12 Months contract

NOTE
:
This position will sit onsite Monday-Friday at our Bridgewater, NJ location (1007 U.S. Highway 202/206, Bridgewater, NJ 08807, Building JR2)

Description of Responsibilities:
This external position will act as the "Guardian of the Receiver" for the business. His/her objective is to ensure the receiver (end-user) is delighted on each engagement. The receiver is our business partner who depends on IT for their success with both digital and hardware device solutions. This means we strive for the highest reasonable touch in everything we do for them. #OneTeam, Workforce 360 Devices is at the front-line of our people and highly visible to the business. We are ambassadors of the "People Experience" and are the front-line to daily support whether it's user issues with their devices or the site infrastructure. As the Workforce Experience model changes, you too will adapt.

The External Field Services Specialist provides local site, regional and remote end-user support. They provide service and support for a blend of laptop, iOS, and other devices via Service Desk tickets or directly at either the physical or virtual Digital Bar. He/she will also be required to train large groups using existing and new materials that will benefit the engagement (i.e.. gamification) and knowledge retention of our receivers. The incumbent will work as part of #OneTeam in North America IT to deliver world-class IT support service to our employees while working with the highest regard to receiver-centric behaviors. He/she will be required to support meeting rooms with various technologies and be the "boots on the ground" for various local infrastructure projects, requests, and incident management support of the site(s). If you see something you are encouraged and empowered to say something. A high sense of urgency, go-getter, meticulously detailed, proactive management of work items, strong written & communication skills as well as the ability to "think and perform in front of your nose" will play a key role in your success. Those with a strong learning agility will have the opportunity to GROW and DEVELOP.

Duties:
Provide technical assistance and support for incoming support queries and new business demand.
Respond to inquiries either in person, over the phone or via collaboration tools.
Maintain and Design training documentation in coordination with the overall Workforce 360 Devices and/or Engagement Leads Team.
Deliver market-based new hire onboarding training and general Microsoft and other digital training monthly.
Maintain 100% SLO for new hires, tickets, and 4x Daily Tracking.
Ticket Righteousness and identify areas to Eradicate Business Disruption.
Work with Customer Experience Team to expose new technologies.
Walk customer through deployment of new technology.
Meeting Room support of events, troubleshooting devices and configurations, proactive monitoring, and more!
Imaging computers, QA post-build validation, and break-fix repair.
Manage HP and iOS devices computer hardware assets, repair and iOS device management.
Receiving and unboxing of computer equipment.
Create reports, provide value-add visualizations and customizations to data and tracking of work items and projects.
Root-cause Analysis of Problems and Follow-up.
Tell empathetic stories that are relatable when needed to convey ideas, to build consensus, and persuade.
Social Influencer and Great Communicator.

Requirements:
3 years of IT Experience - required
5 years of IT Experience - preferred
Ability and desire to support a fast paced high-energy business while making significant contributions for self, #OneTeam, and to CRUSH some Big Hairy Audacious Goals.
Outstanding and proven customer service skills
Sense of humor is a must!

Required Skills (% of time for role):
HP laptop/desktop configuration, troubleshooting, and repair (10-20%)
HP Printer & MFP maintenance and troubleshooting (?5%)
Mobile device (iOS & Android) configuration and troubleshooting (?10%)
Windows 10 (80%+)
Microsoft 365 ProPlus and Microsoft 365 Cloud Solution (80%) - all apps including Teams, Skype for Business, SharePoint, OneDrive, Planner, Power Automate, Forms, and Power Bi. (50%+)
Working knowledge of common global enterprise tools including; PC-to-PC support solutions, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management) (10-20%)
Client-side network configuration and troubleshooting in a broad range of environments (i.e., corporate LAN/WLAN, home routers, mobile broadband/WWAN/hotspots) (?10%)
Excel Spreadsheets with formula creation, Measures & Reporting concepts (?15%)

Preferred Skills in addition to above:
Multi-Factory Authentication
Intune
Azure DevOps and Kanban/Scrum Frameworks
Understanding of Microsoft 365 core apps (e.g. Planner, Forms, Power Automate, Power Apps, Power Bi Dashboard and Reporting Datasets)
SharePoint Online Modern Site Design
ServiceNow Portal and Incident Management
Mac/MacOS
Polycom, Logitech, Jabra, Crestron, Tesira, Microsoft Teams and other video and meeting collaboration solutions.
LAN/WAN Layer 2 and Layer 3 Understanding and Confidence in Troubleshooting.
Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people
Digital Content Creation for Training Materials and Creative Marketing of IT Services
Motivator and Ambassador for Change.

Regards,
Yogesh Gathe | Talent Acquisition Specialist | Experis CORE+
PhoneExt: 7184 ORExt: 7184

100 Manpower Place, Milwaukee WI 53212


Source: Dice

Job Function:

Requirements

Field Services Specialist Client Support
Company:

Experis



Job Function:

Public Relations

Built at: 2024-03-28T09:51:31.127Z