Overview
Precor, a subsidiary of Peloton, has been a pioneer in delivering fitness experiences for commercial customers and exercisers for more than 40 years. Headquartered in Greater Seattle, WA, Precor serves more than 100 countries worldwide with offices in the Americas, EMEA, APAC and operates two US based manufacturing locations in Woodinville, WA and Whitsett, NC.
Precor products and services span across all major categories, including cardio, strength, functional fitness, group training, and connected solutions. In 2020, Precor reached the milestone of recording one billion workouts in its Preva® fitness cloud. That number represents more than 140,000 connected units in over 13,000 facilities. On average, Precor exercisers record more than 20 million minutes of workouts each day as recorded by the Precor digital platform Preva®. Precor segments include commercial clubs/facilities and the verticals of Hospitality, Multi-family Housing, Corporate, and Education. For more information, visit Precor Careers
Why You Should Join the Precor Team
Dynamic, forward thinking company leading the industry in product innovation
Rewards and recognition for superior performance
Collaborative environment fostering teamwork and accountability
Opportunity to work for a company that positively impacts people’s lives
Exceptional benefits program including profit sharing, generous 401(k) match, and free on-site gym access
Superior employee discounts on Precor products
What You'll Do
About The Role:
The Field Service Technician is responsible for delivery of premier customer service and product repair to Precor’s customers and reports to the Customer Service Manager. The Field Service Technician position will exercise considerable independent discretion and judgment to support and service World Class Fitness Products including; Cardio, Strength, Video and Networked systems. We are looking for someone that will be a face of the company to our customers in the 5 boroughs of New York City. The role will be providing a high level of customer care and technical troubleshooting to resolve product and customer issues at customer locations.
The technician provides technical assistance to other servicing agents and end users. Install, troubleshoot, analyze and repair Precor fitness and entertainment equipment. Ensure a sound working relationship with customers in a defined territory. Work with Computer Dispatch System for accurate record keeping. Position reports to the East region Customer Service Manager.
You Will Be Responsible For :
Independently isolate and resolve issues raised by Precor customers.
Manage your own appointment schedule with customer following dispatch from Home Office.
Directly interface with all levels of customer's organizations on a wide range of product topics.
Install new equipment and/or modifications.
Perform preventive maintenance checks and adjustments.
Provide technical supports to customer via on-site and telephone support.
Advise or train customer on proper operation, maintenance of their Precor equipment.
Provide detailed reporting on equipment problems in the field.
Maintain a proper inventory of spare parts.
Maintain company supplied vehicle in good working order.
What We're Looking For
To Be Successful in the Role You Will Have:
Minimum of AA in Electronics, Technical School Degree as Electronics Technician, or equivalent Technical Training
Minimum of 12 months as a Field Service Technician working with Fitness equipment or products of equivalent or greater complexity.
Must have and maintain a current valid driver’s license with an excellent driving record.
Working Environment:
Daily local travel is required.
Occasionally overnight, weekend or holiday work may be required.
Working around customer's schedules will require flexibility of working hours of both start and end times during a typical work period.
Equipment to be serviced will be located in Public corporate and private fitness centers. Occasionally it will necessary to service equipment in private residences
Physical Requirements:
Moderate physical effort in corporate and commercial Fitness center environment. Lifting of parts / products is required.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate computer use / data entry
Must be able to lift up to 70 lbs.
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DISCLAIMER: The above information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all duties and responsibilities required of the employee.Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability, or protected veteran status.
DISABILITY ACCESSIBILITY ACCOMMODATION: If you require an accommodation to navigate or apply to our careers site, please send your request to: ********** or call 425.486.9292 or 800.786.8404.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
