Field Service Technician

Field Service Technician


Field Service Technician

Details of the offer

Job Description Chemstar specializes in providing complete water treatment solutions to government facilities, military bases, industrial plants, cogeneration plants, hospitals, universities, and food manufacturers in Maryland, DC, Virginia and Pennsylvania. Our execution team prides itself on quick turnaround from our local production facility meeting customers changing needs locally on:time, on:demand with our own fleet of trucks, service technicians, and delivery specialists. Our customers choose Chemstar as we make facilities run efficiently using the latest water treatment technologies to save money and energy. Our customers use Chemstar water treatment solutions in their potable systems, heat exchangers, cooling towers, boilers, and other mission critical applications, where water is needed. With new management Chemstar is now even well positioned to continue to grow in the region and beyond. Check out at for more information.


Field Service Technician role is a key member of our organization as our customers rely heavily on our service to operate their potable systems, boilers, and other heat exchange systems by maintaining utmost water quality at their facilities. Field Service Technician, along with the Sales team, is our face to the customer and critical in ensuring outstanding service level for our customers.


Review the Contract specifications and develop a detailed customized statement of work (SOW) if one has not already been developed for each account you service. Update the Service Plan when notified of contract changes by the sales rep.

Obtain all badges/clearances required to access the account. Contact the office if assistance is needed.

Follow the SOW for each account. Collect the periodic required water samples, perform the required water quality tests, and note the results of all testing in Chemstar Reports.

Meet with plant point of contact (PoC) to give him/her a summary of your findings that day and to maintain a rapport with PoC and site engineers. Be sure to mention any corrective actions that need to be taken by plant personnel.

Wear all Personnel Protective Equipment as required by the Safety Data Sheet for each chemical.

Make all required adjustments to chemical feed rates based on results. Be sure to document all corrective actions you took and all corrective actions that need to be taken by the plant.

Clean and calibrate controller sensors as necessary. Prime any pumps that are not working. Make any needed repairs to tubing. Notify salesman of any larger repairs that will require a work order. Do not perform work outside of the Service Plan without discussing with the sales rep.

Check and record the inventory of all water treatment chemicals. Ensure that the chemical tank, pump and surrounding area are clean and orderly. Order replacement chemical as necessary through Chemstar Reports Order Request.

Carry out water treatment equipments maintenance task per its set schedule. The equipment may include reverse osmosis, ultra:filtration, de:mineralization equipment, electrolysis, pumps, controllers, etc.

Deliver small quantities of chemicals (5:gallon pails) if needed based on inventory from the prior visit.

Document the amount of time spent at the account plus any drive time (or portion of drive time if servicing multiple accounts) on your timesheet so that the account can be properly billed for your time. At the end of each month turn your timesheet in to your supervisor. Document any leave taken on your timesheet.


Must have valid drivers license

10+ years of water treatment field service technician experience in cooling towers and boiler rooms.

Comfortable with basic plumbing and electrical work

Can lift 50 pounds

Good written and verbal communication skills in English


Bachelors degree in

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