Expert Support Engineer Job

Expert Support Engineer Job
Company:

(Confidential)


Place:

Pennsylvania


Area:

Programmer

Expert Support Engineer Job

Details of the offer

Requisition ID: Work Area: Customer Service and Support
Expected Travel: 0 : 80
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF
Original Posting Date: 03/16/2020

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best:run businesses that make the world run better and improve peoples lives.

Purpose and Objective:

SAP America, Inc seeks an Expert Support Engineer at our Newtown Square, PA location (and various client sites nationwide) responsible for Application Process Design and Implementation to define customer process model and execute discovery workshop.

Expectations and Tasks:

Design and implement application architecture. Implement, test, train applications and processes. Optimize business processes. Support Integration and Development (including Validation). Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance and exception management. Define technical architecture, landscape, and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). Support Application Lifecycle Management; Setup the project and production landscape; and Setup the software logistics, provide user access and introduce security aspects. Support Data Migration; Setup the migration landscape and migration tools; and Implement rules for mapping and technical, rule:based data quality measures. For RunSAP Like a Factory / Transition to Operations: Define the customer target operational model; Design and implement application lifecycle management; Integrate new business solutions or technical components into operation; and Setup or optimize operation control center. Support Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration). 80 travel required to various client sites nationwide.

Education and Qualifications/Skills and Competencies:

Bachelors degree in Computer Science, Engineering, Mathematics or a related field of study and 7 years of experience required. The company will also accept a Masters degree and 5 years of experience.

Work Experience:

Experience must involve 5 years in the following: Incident Solving; performing root cause analysis and providing solutions in complex environments for specific fields/areas; providing workarounds and emergency corrections where no immediate solution can be given; providing solutions in complex environments in cooperation with development support; focusing on critical incidents; assuming functional responsibility for an area in Cloud Product Support (Topic Owner or NEXUS); and Global Escalation handling. 80 travel required to various client sites nationwide.

Travel: 80 travel required to various client sites nationwide.

Internal use only: reference code lhrs4262

SAPS DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity


Source: Tiptopjob_Xml


Area:

  • IT - Information Technology / Programmer

Requirements


Knowledges:

  • Access

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