Exam Proctor

DUTIES & RESPONSIBILITIES Maintain computer testing room(s)Prepare room in advance of scheduled examsMonitor computers; assure operational status; troubleshoot common problemsRestore testing area to its previous arrangement prior to exiting following examsManage test scheduling and related proceduresApply technical knowledge and skills for problem solving, trouble shooting and continuous improvement of process and procedures related to delivery of the online nursing programDevelop exam scheduleProctor computer-based examsValidate appropriate identification as necessary for admission to examHelp students log in to necessary examTroubleshoot testing issues as necessaryMonitor exam process and progressEnforce all rules and regulations as necessaryFollow established protocol for integrity breachesProvide technical assistanceMaintain and update knowledge of current operating technologyProvide administrative supportPerform various tasks, assignments, and projects as directed by site and nursing administrationPerform additional duties as requested by nursing facultyMaintain and manage individual and group scheduling and calendarsManage phone calls, both incoming and outgoingPerform inventory control and purchase supplies and equipment for siteEDUCATION, EXPERIENCE & QUALIFICATIONS Competencies
Excellent teamwork, communication, and organizational skills; positive attitude requiredHolds high degree of integrity, professionalism and confidentialityExpertise in Microsoft Office Suite, Windows applications, internet and emailMust be able to collaborate well with othersSelf-directed personality with the ability to adapt to changing needs and priorities on a daily basisAbility to perform multiple tasks efficiently and effectively; ability to learn quicklyAbility to follow established procedures and protocolsAbility to maintain a controlled environment when computer and exam issues occurMust have strong customer service skillsMust be prompt and have a sense of time limitsExperienceExperience with MS Office software and Windows environmentsExperience in a higher education environment is strongly preferred, but not requiredExperience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not requiredEducation/CertificationsHigh school diploma or equivalent requiredCollege degree preferred
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