Escalation/Training Engineer

Escalation/Training Engineer
Company:

Saic


Escalation/Training Engineer

Details of the offer

Description

We are currently seeking a motivated, career and customer oriented Escalation/Training Engineer to join our team in Washington, DC to begin an exciting and challenging career with SAIC. Duties: Primarily responsible for providing oversight and leadership to the escalation team. Takes control over acute situations and previously unresolvable issues to provide a quick resolution. Lead for all training and resource development for the service desk. Develops training material and service desk procedures.
Qualifications

Experience: Must have a minimum of 5 years of experience as an escalation team lead, with extensive knowledge of Service Desk services, as well as incident resolution procedures. Must have experience in training service desk personnel. Must possess a Bachelor's degree. Degree may be substituted with 4 additional years of related experience.
My SAIC Benefits.


Source: Dice


Area:

Requirements

Travel agent

Position: Travel Coordinator Busy travel agency helping clients plan their vacations both big and small domestically and internationally. We specialize in group...


California

Published a month ago

Director of palliative care services

Location: Elmore Description The Director of Palliative Care Services is responsible for the overall implementation and development of the Palliative Care...


Ohio

Published a month ago

Director of palliative care services

Location: Tontogany Description The Director of Palliative Care Services is responsible for the overall implementation and development of the Palliative Care...


Ohio

Published a month ago

Director of palliative care services

Location: Harbor View Description The Director of Palliative Care Services is responsible for the overall implementation and development of the Palliative...


Ohio

Published a month ago