Business Unit Description
AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world?s largest circulation magazine, AARP The Magazine and AARP Bulletin.
Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.
AARP Ranked As #2 Best Place to Work in IT Among Midsize Organizations by Computerworld - https://press.aarp.org/2019-6-17-aarp-ranked-as-number-2-best-place-to-work-in-it-among-midsize-organizations-by-computerworld
TheEngineer - ServiceNow, IIis a core technical resource on a capability (platform) team responsible for the architecture design, development, maintenance, administration, and continuous improvement of solutions in AARP?s ServiceNow system. This position is accountable for the technical components of the capability (platform) strategy and lifecycle and will be expected to deliver incremental business value in an agile environment. The Engineer ? ServiceNow, Sr. must be a multi-faceted technologist able to build business-value based objectives and perform ?hands on? for development and configuration within the ServiceNow system.
Other core roles on the team will include the Capability Manager (Platform Manager) and Delivery Lead.
Design and architecture
Ensure sound integration, data, security, and business architecture design throughout all stages within the capability (platform) lifecycle.
Lead the architecture, information security, and other solution requirements in order to meet users? defined outcomes within one or more customer/employee journeys.
Lead design and development of proof-of-concepts or minimum viable products as well as architecture design and technology evaluation artifacts.
Drive reuse of common services defined by AARP?s enterprise architecture standards.
Provides oversight and governance of AARP technology standards and frameworks for assigned systems and platforms.
Participates in development of Enterprise Engineering and Architecture Standards and Practices as required.
Establish the technical framework for the capability (platform) strategy and lifecycle.
Work with the capability (platform) manager to define business-value based objectives and user stories for upcoming sprints.
Develop innovative solutions, taking into consideration performance, scalability, and availability with realistic implementation schedules.
Guide business and/or capability (platform) managers with investment and budget decisions based on the portfolio of tools needed to accomplish a desired outcome.
Investigate new technologies and make recommendations to capability (platform) managers regarding potential usage.
Collaborate with the capability (platform) manager during complex discussions with business stakeholders, vendors, or technology, particularly when determining the technical requirements/capabilities needed to meet business goals.
Provide critical input to other capability and platform teams as needed to ensure alignment with broader ITS strategic objectives.
Drive the continuous improvements of implementation methodology and service offerings based on customer/employee experiences.
Work to streamline processes, with the goal of speeding delivery to the customer, while balancing risk management objectives.
Work with developers, administrators and support staff to analyze incident trends & underlying system problems to identify incremental improvement opportunities that support/drive key business value drivers.
Technical Leadership / Active Practitioner
Participate in a Community of Interest for engineers across all capability (platform) teams to share information and strengthen understanding of business needs and technology-based business solutions.
Serve as the technical liaison and subject matter expert in business interactions.
Provide ?level 2 or 3? support and problem management guidance for the capability (platform) team.
Design and architect ServiceNow CMDB, discovery jobs, and automation workflows using ServiceNow Orchestrator.
Provide high-level design and implement technical solutions for ServiceNow, understanding the workflow engines is necessary.
Serve as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for AARP?s ITSM/ServiceNow system.
Evaluate and report on new ServiceNow technologies to enhance capabilities of cloud-based and virtualized services.
Maintain technical expertise, relevant industry standards, and best practices in ServiceNow.
Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field
ServiceNow certification required:
¿ServiceNow System Administration
ServiceNow certification preferred:
ServiceNow Implementation Specialist
ITIL Foundation certified, i.e., ITIL v3, ITIL v4 preferred
Requires ITSM expertise, along with technical knowledge of ServiceNow and service planning
Experience in enterprise architecture practices, frameworks and methodologies
A demonstrated ability to work within a team and build consensus towards a technical direction
Strong technical expertise in executing proofs of concept and experimentation with development teams
Technology delivery experience through concept, development, validation, deployment, and support
Product evaluation through RFI/RFP including working with vendors and internal stakeholder groups
An understanding of external cloud hosting providers including Amazon Web Services, Microsoft Azure
Solution Architecture experience with projects using Agile and Iterative approach
Development and/or systems administration experience with custom applications within the ServiceNow platform, including ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs)
Extensive experience with ITOM, specifically Event Management (EM) and integrations and Hardware and Software Asset Management (HAM and SAM) modules
Broad understanding of the following ServiceNow core applications, including
AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
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