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End-User Support

End-User Support
Company:

Dmi


Place:

Maryland


Job Function:

Other

Details of the offer

About DMI
DMI (Digital Management, LLC.), the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company's unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine's Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at www.dminc.com and on LinkedIn , Twitter , Facebook , and Instagram .
About the Opportunity
DMI (Digital Management, LLC.) is looking for
E

nd-user support

to support our client in Maryland.
Responsibilities

State of MD has the need for a staff augmentation resource strictly to perform desktop/printing/wireless support at all of the State of MD COVID-19 testing sites (currently ~20 sites located across the State).

This resource is needed due to the extended duration of these testing sites and increased level of technical support required at the sites in the areas of

end-user support

tablet and cell phone support

wireless printing support

WiFi or cellular connectivity support

Thus far, this need has been fulfilled by the State of MD OET in-house end user support team but that model has become unsustainable for the reasons above.

Duties of this resource would include:

being available remotely and in-person to the COVID-19 testing sites between 6:00am and 6:00pm, daily

traveling to remote sites as necessary, for user or hardware support

traveling to State of MD Headquarters (201 W. Preston St) to receive instruction and/or hardware from State of MD OET staff

Maintaining accurate inventory of IT hardware resources in use at testing sites

Working with and taking direction from OET Telecommunications Manager and OET End-user Technical Support Supervisor

installing, configuring, troubleshooting, replacing Windows-based tablets and Android-based tablets

Android and Apple cell phones,

HP printers

Connectivity to existing VEIP WiFi and/or cellular hotspot connectivity

connectivity to CRISP and State of MD online applications

Qualifications
Education:
A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master's Degree is preferred.
Required Skills/Certifications:

Min. Citizenship Status Required:
None
Physical Requirement(s):
No Physical requirement needed for this position
.

Location: Baltimore, MD (Primary),
may require travel to other offices as needed.
Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
Development - Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. ship may be required for some positions.


Source: Dice

Job Function:

Requirements


Knowledges:
End-User Support
Company:

Dmi


Place:

Maryland


Job Function:

Other

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