E:Commerce Clerk

E:Commerce Clerk
Company:

(Confidential)


E:Commerce Clerk

Details of the offer

Department: JDMS Store Position Type:Employee Position Reports To: Store e:Commerce Supervisor
Position Supervises: N/A
Pay Level: N/A
FLSA Status: N/A

Position Summary

Select and gather products for customers on:line orders in the most efficient manner with attention to freshness and quality. Assemble customers on:line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on:line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions
:Meet/exceed productivity standards
:Assist in training new e:Commerce team members
:Learn and adapt to new and improved processes
:Perform required opening and closing procedures
:Inspect equipment and notify store e:Commerce supervisor or other store management of items in need of repair
:Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e:Commerce supervisor
:Maintain organization and cleanliness of staging areas and equipment
:Communicate any substitutions or exceptions to customers order at time of pick:up
:Scan and bag orders on the go while following all bagging standards
:Follow policies and procedures to determine appropriate substitutions in the event of an out:of:stock
:Process the orders through the point of sale (POS) system
:Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers cars
:Communicate with customers via a portable phone and respond to calls in a professional and timely manner
:Ensure quality and freshness of all items chosen
:Read and follow directions given in the note section
:Initiate and complete selection process for customers on:line orders
:Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones
:Adhere to local, state, and federal laws, food safety procedures, and company guidelines
:Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

Minimum Position Qualifications
:Ability to work without supervision
:Ability to read shelf tags
:Excellent oral/written communication skills
:Basic math skills (i.e., counting, addition, and subtraction)

Desired Previous Experience/Education
:Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level:
None
Required Certifications/Licenses:
None
Shift(s):
Evening

Regions:Midwest

States: Michigan
Keywords:

Requirements

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