Vtex Commerce Cloud Solutions Llc

Details of the offer

VTEX is a global technology company focused on eCommerce products which impact the work of thousands of people around the world. Through our products and services, we offer retailers a cohesive platform to run their entire business and provide their customers with the best shopping experience possible.
VTEX was founded in 1999 and we provide eCommerce software in the Software as a Service (SaaS) model and omni-channel solutions. With a vanguard technological structure, VTEX is recognized by Gartner and Forrester as one of the global leaders in eCommerce solutions.
More than 2,500 companies of varying sizes and segments in over 30 countries leverage the VTEX platform for the online sales of their products. This includes companies such as Whirlpool, Electrolux, C&A, Avon, Disney, Sony, Staples, L'Óreal, and Lego.
At VTEX, an idea that will change the company's trajectory can come from anywhere. We believe in a new organizational structure that eliminates the need of formal hierarchy. Our teams organize themselves into a truly horizontal framework that removes barriers and gives people the freedom to reach their full potential.
At VTEX it is your responsibility to proactively embrace problems and solve them the best you can. We are pioneers in the implementation and dissemination of organizational technologies such as self-management, fulfillment and evolutionary purpose.
Our main values are: Trust to be Trusted, Build for Community and Be Bold. To read more about our culture, please access https://medium.com/@olemgruber/a-culture-to-call-our-own-6faab1a434b7.
Our "customer experience" team is the main interface between VTEX and its customers. We are looking for a quick learner who likes technology, wants to master the different scenarios of the VTEX platform, can develop creative solutions to our customers' challenges and is always engaged in improving the customer-company relationship.
Understand the customer's demand and use our ticketing system to solve our customers? and partners? questions and issues while leveraging our knowledge base whenever possible;
Investigate the platform's technical scenarios to address customer?s business and technical questions;
Support account managers and project teams;
Support our customers and partners;
Interact with different areas within the organization, such as sales and R&D teams;

Engineering title is preferred;
Analytical and logical thinking to design simple solutions to complex problems;
Understanding of front-end development (HTML, CSS, JavaScript, React, etc.) is desirable;
Experience in the eCommerce industry is a differential;
Clear, accessible and user-friendly communication to easily transmit your ideas to any audience;
Organization and self-motivation to work in an environment with great autonomy and flat hierarchy.
Ability to work with multiple cross-functional groups, including business and technical teams;
Strong written and verbal communication skills;
Had cross-cultural experiences and lived abroad;
Experience in SaaS e-commerce platform preferred but not required;
Experience in Google Analytics (or similar) and e-commerce KPIs (conversion rate, CAC, etc.) preferred but not required.

Prioritize replying customers' as fast as possible;
Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process);
Be able to do platform demos for partners;
Act as a solution architect helping the clients to implement new capabilities;
Improve VTEX's USA clients Net Promoter Score;
Eventually, be able to travel within the US to visit clients;
Be able to travel to Brazil for a 2-week onboarding process;
Be able to support the sales team to answer an e-commerce platform RFP.

Annual base salary of $50,000 (Salary + OTE $58,300) paid semi-monthly for a full-time W-2 contract;
Annual bonus of up to 16.6% of the annual base salary, based and defined by VTEX global guidelines and targets;
Reimbursement of up to 65% for foreign language classes (English, Spanish or Portuguese);
21 (twenty-one) calendar days of vacation per year (up to 5 days of unused vacation days will be carried over into the following year);
Single full medical coverage for the employee (UnitedHealthcare HMO or similar);
Safe Harbor 401(k) after 3 months (100% match up to 3% plus 50% match from 3% to 5%);
Short/long-term disability;
Life insurance.

Job Type: Full-time
Salary: $50,000.00 to $58,300.00 /year

Source: Jobsxl


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