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Dual Rate Table Games Service Supervisor **Relocation And Hiring Bonus**

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Dual Rate Table Games Service Supervisor **Relocation And Hiring Bonus**
Company:

Harrah'S Cherokee Casino Resort


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Dual Rate Table Games Service Supervisor **Relocation And Hiring Bonus**

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Details of the offer

TheDual Rate Table Games Service Supervisorperforms the functions of Table Games Supervisor and Dealer based upon business needs of the casino. Accurately administer and oversee the operations of an assigned area in compliance with casino regulations and procedures. Create strong relationships with guests.

When assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervise the operation of assigned Poker games to ensure integrity and customer satisfaction.

Job Essential Duties and Responsibilities
Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication

Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company

Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained

Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel

Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures

Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance

Participate and provide recommendations in the hiring, performance evaluation, and termination processes

Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff

Prepare and coordinate the periodical performance review of assigned personnel

Alert Casino Manager to potential safety problems

Maintain key security

Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area

Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate

Changecards/dice

Open and close games

Verify fill slips, credit slips, and markers pertaining to games in the assigned area

Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager

Ensure dealers are deliveringthe highest quality of guest service

Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests

Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary

Assure guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees

Ensure that team members clearly understand and are held accountable for their performance expectations

Prepare and coordinate the periodical performance review of assigned personnel

Demonstrate excellent facilitator skills in resolving conflicts between different points of view

Manage labor, supplies and other expense items in a manner consistent with company strategy

Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions

Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws and table games and poker regulations

When assigned to the Poker Room, is responsible to assist department management in the efficient operation of all Poker tables including accounting and administrative functions

Answer all requests of customers, or contact higher authority to do so

Adhere to regulatory, departmental and company policies/procedures in an ethical manner


Source: Casino Careers


Area:

Requirements

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