Director Of Sales And Customer Success Enablement

Director Of Sales And Customer Success Enablement
Company:

(Confidential)


Director Of Sales And Customer Success Enablement

Details of the offer

Hire, motivate and manage a world:class Sales and Customer Success enablement team
Analyze qualitative and quantitative data to understand where we have growth opportunities that will drive business results
Determine enablement priorities with Sales and Customer Success Leadership, Marketing, Product, and other stakeholders, and drive alignment across leadership on those priorities
Develop and execute against a holistic Sales and Customer Success enablement strategy that includes enablement on Udemys systems and processes, our products, Sales and CS methodology, the customer journey, functional expertise for all CS and Sales positions, and more
Create and deliver engaging content virtually and in:person at our global offices
Design and optimize programs like new hire onboarding, Sales Kickoff and certification programs to improve business performance
Partner with Product and Marketing to develop internal resources, enablement sessions and customer:facing materials for all product, content and service releases and ensure we have a sales strategy for each release
Use our own product : Udemy for Business : to enable the Sales and CS teams including curating content, building our own video:based trainings, and developing learning paths
Develop and communicate an ongoing enablement calendar
Measure the ROI of enablement programs on and impact on key business metrics
Were excited about you because you have
5+ years working in a Sales and/or Customer Success Enablement role at a fast:growing SaaS company, in the startup phase
A strong understanding of the different Sales and CS roles and enablement needs in B2B SaaS companies
Past experience creating a Sales and Customer Success Enablement Strategy for teams in the 200:500 person range
Experience building thriving Enablement teams
Experience enabling first:time sales and customer success managers, specifically on sales basics, including building frameworks that sales and customer success managers can they use with their teams
Experience creating enablement content including presentations, decks, and videos
Experience with facilitation and content delivery
Demonstrated ability to build trusted relationships across a diverse range of stakeholders


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