Director Of Product Training, Field Sales

Director Of Product Training, Field Sales


Director Of Product Training, Field Sales

Details of the offer

The primary function of the Retail Learning and Development Director is to lead the retail product training strategy and team to achieve a standard as best in class globally. This will be achieved by leading a team of 25+ across training capability pillars: channel leads and strategy, content and development, team learning and development and training operations.

Duties and Responsibilities

Responsible for heading up product training for Retail Channel Strategy, Content and Development, Learning and Development, Training Strategic Initiatives and Operations with heavy focus on Consumer and Channel strategy and learning and development support. Oversees a team of 25+ people.
Designs product Training Strategy for all assigned retail accounts including content, modalities, initiatives and roadmap across multiple product categories in partnership with internal account teams
Develop and design product training and development roadmap for internal retail team employees, specifically focused on the national field force team.
Responsible for coordinating and operationalizing training led events and initiatives such as sales New Hire Orientations, National Training Meetings, Regional and Local field led training engagements
Creates and maintains the Training GTM playbook, outlining all training operations, strategy and GTM activities
Responsible to achieve critical training Key Performance Indicators ( KPIS) against global and national targets
Management and strategic direction of the iconic product sales and service training that supports all Mobile and Mobile Computing products
This role leads and strategizes closely with other cross:functional leaders including but not limited to Marketing, HR, Sales Executives, Operations leaders and Account Teams etc. for the deployment of training and development solutions.
Manages within a nominated sub:function or related sub:functions; typically a highly experienced manager.
Typically accountable for budget and policy recommendations and medium: to longer:term planning.
Travel up to 30 both domestic and international.

Common Essentials/Duties and Responsibilities:

Implementation of learning technology, effectiveness of learning solutions, and Level 1:4 Training and Performance (Kirkpatrick).
Lead the development of comprehensive strategic and tactical planning, design, development and implementation of E:learning modules and learning initiatives.
Manages the design and production of spec sheets, information guides, announcement cards, and SEAs training website.
Achieve ROI goals through assessment and metrics to evaluate training effectiveness.
Engage with SEA retail and carrier customers on regular basis to inform them on SEA enhancements to training platform, program, results, etc. and collaborate on opportunities to enhance training of their sales reps.
Collaborate with our training vendors and internal departments as well as our carrier and retail partners to provide comprehensive training roadmaps and content.
Formulates creative concepts and executes effective designs for product training modules and presentations to reflect the brand and style guidelines and to support marketing and sales initiatives.
Communicates with the vendors to manage the literature order fulfillment and warehousing of SEA product literature on behalf of SEA sales and marketing.
Responsible for distribution of product literature, sales tools, and resources to SEA sales, marketing, and field marketing.
Reviews creative material and confers with marketing managers, product launch coordinators, product engineers, project managers, and other subject matter experts for new products and technologies.
Utilizes primary research with sales associates to guide Samsung product training strategy.
Works with Carrier customers to fulfill manufacturer requirements for device training.
Responsible for quality control and adherence to brand guidelines in produced materials.
Responsible for ensuri

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