Director Of Learning & Operations Enablement

Director of Learning & Operations Enablement
Location: Remote with travel required. Candidates located in Charlotte, NC, Atlanta, GA, or Denver, CO will be prioritized.
About Skiptown:
Skiptown is the spot for dogs and their people. With daycare, boarding, grooming, training, and a social club, we deliver unforgettable experiences—on and off the leash. As we gear up for major growth, including franchising, we're building smart, scalable systems to power our next chapter.
Role Overview:
We're seeking a strategic, execution-minded Director of Learning & Operations Enablement to own our Learning Management System (LMS), build scalable training programs, and lead the development of a comprehensive operations manual that supports internal teams and future franchisees. You'll report into the CEO and work cross-functionally with leadership, product, and frontline roles to ensure our training and operations materials are impactful, scalable, and aligned with our mission.
Key Responsibilities Learning & Development (L&D) Strategy
Own the company-wide learning strategy across all departments and service linesManage the end-to-end administration and optimization of our LMS (e.g., TalentLMS)Design and launch engaging training experiences (e-learning, video, SOP guides, instructor-led)Partner with department leads to ensure training aligns with operational goals and service excellence Operations Enablement
Develop and maintain a scalable, easy-to-use Operations Manual and SOP libraryTranslate existing workflows and tribal knowledge into documented processes and visual resourcesEnsure consistency and clarity across all facility-level operations materialsIdentify opportunities to streamline onboarding and role readiness across the company Franchise Readiness
Collaborate with leadership to adapt training and operations content for franchise useEnsure documentation meets franchise compliance and brand standardsSupport the creation of toolkits, field support guides, and onboarding for franchise partners Measurement & Iteration
Establish KPIs for training effectiveness, completion rates, and operational consistencyAnalyze feedback and performance metrics to improve materials and delivery methodsLead initiatives to improve content accessibility, engagement, and knowledge retention Qualifications 5+ years of experience in L&D, enablement, or operations rolesProven success managing and scaling an LMSExperience building training content and operational documentation from scratchStrong instructional design and content development skills (visual, written, and video)Ability to create scalable systems for a multi-site or franchise environmentDeep understanding of frontline operations in hospitality, pet care, or service-based industriesExceptional collaboration, communication, and project management skills You'll Thrive in This Role If You Are... A systems thinker who loves turning chaos into clarityObsessed with building tools that help people learn and do their jobs betterEqually comfortable writing SOPs, storyboarding e-learning modules, and advising leadershipPassionate about scaling a brand that prioritizes both quality and funA proactive communicator who balances strategy with execution Perks & Benefits Competitive salary + performance bonusHealth, dental, and vision insurance401(k)Free or discounted services at Skiptown for your pupDoorDash DashPass AccountUnlimited PTO and flexible work environment50% off a Farmers Dog Subscription