Director Of Business Continuity And Disaster Recovery

Director Of Business Continuity And Disaster Recovery
Company:

Wps Health Solutions


Director Of Business Continuity And Disaster Recovery

Details of the offer

Director Business Continuity and Disaster Recovery
U.S. citizenship is required for this position due to Department of Defense restrictions.
Role Summary:
The Business Continuity (BC) & Disaster Recovery (DR) Director directs and manages BC/DR Program. The Director ensures effective and efficient disaster recovery and business continuity strategies and solutions are in place and operating to mitigate risks related to people, data, property and business operations. The Business Continuity & Disaster Recovery Director is responsible for incident management and enterprise crisis management. This position is critical to ensure WPS readiness and recovery in the event of a crisis or disaster.
In this role you will:
Serve as the enterprise crisis manager for local, regional, national or international events that impact WPS Health Solutions business operations and/or shared services.
Regularly engage the Chief Information Security Officer and all other WPS Executives and leaders.
Lead the coordination of all aspects of the Business Continuity Management (BCM), Disaster Recovery (DR) Program and Business Resiliency Program, however denominated by name or reporting relationships.
Oversee and facilitate annual reviews of business continuity, disaster recovery and business resiliency processes, systems, and program documentation.
Establish and lead enterprise-wide crisis management policies, standards, plans (including but not limited to enterprise management to pandemic plans), and operational support platforms for all hazard events.
Develop and incorporate best practices; execute training standards and program for crisis incident management, disaster recovery and business resiliency.
Provide enterprise-wide direct support to all business units on incident and crisis management and disaster recovery planning.
Provide summarized and detailed metrics on crisis management, readiness, crisis and incident reporting, disaster recovery and perform gap analysis and controls assurance program reviews as necessary in areas critical to the operational effectiveness of WPS.
Maintain contact with outside incident management professional organizations and local/regional/national emergency response groups that participate in business continuity, disaster recovery, and emergency management.
Conduct and/or participate in departmental self-assessments to identify areas for improvement and potential areas of risk.
Monitor resolution of identified issues and ensure appropriate corrective and preventive actions are taken.
Design and facilitate annual or more frequent business continuity and disaster recovery drills and exercises.
Develop and execute mitigation plans in a timely manner.
Promote BCM and DR standards throughout the organization.
Serve as the BCM and DR interface with all functional areas of the organization and other corporate safety and emergency-oriented programs.
Collaborate with leaders from regulatory compliance programs to assure that the BCM program complies with federal, regional, state, and local regulations.
Coordinate and facilitate regular meetings with the BCM Core Team and quarterly meetings with the BCM Steering Team.
Coordinate and facilitate BCM and DR awareness training to all staff on an annual, or if necessary, a more frequent basis.
Engage with local community groups that promote and provide education in business continuity, disaster recovery, and emergency management to develop best practices for WPS.
Provide oversight of BCM consulting resources engaged to assist with various aspects of the BCM program.

This role could be a good fit if you:

Have excellent consultative and communication skills, analytic ability, decisiveness, and strong judgement.
Have a passion for Business Continuity and Disaster Recovery.
Want to provide crisis management and disaster recovery strategic and tactical guidance to executive and senior leadership, business unit leadership, shared services leadership, business resiliency champions and all WPS associates.
Would like to become a trusted advisor and contribute to raising operational risk and business resiliency awareness throughout the enterprise.
Possess a strong understanding of the industry, experience making or suggesting recommendations and proven success with change management.
Would thrive as a liaison with WPS subsidiaries and vendors to ensure adequate readiness for an incident.

You?ll benefit from this experience by:
Participating in the education and training of industry standards such as ISO 22301, BS25999, DRII PP, BCI GPG, NFPA1600, ASIS BCM.01-2010 to our WPS employees.
Becoming/remaining a member of industry trade organizations such as the Business Continuity Institute (BCI) or the Disaster Recovery Institute International (DRII).
Working in a highly complex, highly security conscious environment that has a security umbrella that encompasses Health Insurance, contracts with Center for Medicare and Medicaid Services (CMS) and Department of Defense (DOD) contracts that include, Tricare and VA.
Working in an environment that serves our Nation?s military, veterans, Guard and Reserves along with their families.

You need to have:

U.S. citizenship is required for this position due to Department of Defense restrictions.

Bachelor's Degree in related field or equivalent post high school and/or related work experience.

Two or more years of related work experience.

We also prefer:
Current Business Continuity Certification (e.g., ABCP, CBCP, MBCI, MBCP, MABR, or equivalent).
Five or more years of crisis management, disaster recovery and/or business resiliency.
Process improvement and technical project management experience, to include 5 or more years of business analysis experience.
Knowledge of IT disaster recovery technologies and best practices.
Group facilitation experience.
Practical working knowledge of consulting and industry methodologies that support effective Business Continuity Management program development.
High level of proficiency with Microsoft SharePoint, Excel, Word, and Visio.

Your team:
You will work in a highly matrixed environment consisting of multiple skilled business line, IT, and continuity professionals embedded within other teams. This roll will have direct reports as the enterprise capability matures.
Compensation and Benefits
Eligible for annual Performance Bonus Program
401(k) withdollar-per-dollar match up to 6% of salary
Competitive paid time off
Health and dental insurance startDAY 1
Vision insurance
Flexible spending, dependent care, and health savings accounts
Short- and long-term disability, group life insurance
Dress for your day
Innovative professional and cognitive development programs

Who We Are
WPS Health Solutions is an innovator in health insurance and a worldwide leader in claims administration, serving millions of beneficiaries in the United States and abroad.
Founded in 1946, WPS offers health insurance plans for individuals, families, and seniors, and group plans for small and large businesses. We are a world-class claims processor and program administrator for the government?s Medicare program. And we manage benefits for millions of active-duty and retired military personnel and their families.
WPS has been named one of the World's Most Ethical Companies® by the Ethisphere® Institute for 10 years in a row.
Learn more about WPS.

Our Purpose and Values
Our purpose is to make healthcare easier for those we serve.Click Here
Our values ? Customer Focused, Individual Responsibility, Mutual Respect, and Driven & Passionate ? are the core of who we are and how we conduct business every day.
Health Insurance
WPS Health Insurance offers high-quality health insurance plans for individuals and families, Medicare supplement plans for seniors, and group health plans for businesses of every size.
http://wpshealthsolutions.com/business-units/wpshi.shtml
Military and Veterans Health
WPS Military and Veterans Health administers claims and provides customer service and related activities for the U.S. Department of Defense and the U.S. Department of Veterans Affairs and their beneficiaries.
http://wpshealthsolutions.com/business-units/wpsmvh.shtml
Government Health Administrators

WPS Government Health Administrators manages Medicare Part A and Part B benefits for more than 7 million beneficiaries. As one of the largest contractors for the Centers for Medicare & Medicare Services, we?ve served Medicare beneficiaries and their health care providers since 1966.
http://wpshealthsolutions.com/business-units/wpsgha.shtml
Arise
Arise Health Plan provides innovative and high-value health plans to groups and individuals in eastern and northeastern Wisconsin. With our quality Wisconsin-based customer service, Arise offers health care expertise with a personal touch.
http://wpshealthsolutions.com/business-units/arise.shtml
EPIC Specialty Benefits
EPIC Specialty Benefits provides businesses group insurance products that cover:
Life
Disability
Dental
Vision
Voluntary benefits
http://wpshealthsolutions.com/business-units/epicsb.shtml

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Area:

  • Call Center - Customer Support / Customer Service Manager

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