Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Description Summary
Working in a collaborative environment, you will lead, manage, and coordinate all aspects of the agency compensation system (iComp). Also provide support and technical assistance associated with a separate application (iAgree) used for sending documents to agencies.
The Director, Business Systems Analysis serves in a senior level on a division level BSA competency leadership team, leading a moderate-sized team for one or more business units, strategic support units, or technology platforms. The Director, Business Systems Analysis plans at a tactical level, manages the effective use of resources, and directs business systems analysis staff to develop, implement and maintain large complex system(s) and/or project(s). This leader also has significant influence on and accountability for the continuous maturation of business analysis and requirements management capabilities in the software delivery process within their division. Has responsibility to optimize efficiencies across the delivery lifecycle, including but not limited to requirements management processes.
Primary Job Duties & Responsibilities
Develops the Business Systems Analysis tactical and operational plan for assigned business systems and/or projects of business unit/strategic support unit significance with minimal oversight.
Advocates for the appropriate use of technology to develop and/or improve the organization's processes.
Accountable for directing staff to achieve deliverables.
Responsible for all aspects of the human resource management of staff.
Set appropriate goals for the team and monitors progress against them.
Balance objectives and priorities in for a set of business systems across multiple business units and/or strategic support units.
Maintain engagement with all assigned staff on a regular basis and removes obstacles to their success.
Embrace team values and models the way.
Serve as a change agent for new techniques and approaches.
Human Resources Management:
Understand staff responsibilities, abilities and development needs.
Balance the workload of team members and supervise, coach, and mentor individuals of varying abilities.
Identify the talents of others and match them to the tasks that will best suit the area goals and/or provide growth for the individual.
Assess and identify individual employee and team-wide skill development needs and put together a professional development program for the individual and team.
Manage performance and talent management with an emphasis on acquiring, retaining and developing employees.
Set clear expectations, coach, and continuously develop employee capabilities thru goal setting, development planning, ongoing feedback and company's performance management process.
Recruit and retain effective staff members. Maintain succession plans.
Recognize, value, and respect differences across a diverse work force.
Business Knowledge & Partnership:
Ensure tactical plans and execution aligns with and support Division and Enterprise level business and IT strategies and objectives.
Process and Best Practice:
Drive the application of Travelers and industry standard business analysis concepts and techniques within team, projects and division.
Ensure teams adherence to Travelers Software Delivery Processes and Best Practices.
Planning and Project Management:
Partner with Program Management on strategic and technical program roadmaps.
Coordinates resource demand management for their team, ensuring the right/enough staff are assigned to each project (within budgetary constraints) at the right time and that they have capacity to be successful.
Ensure appropriate Requirements Work Plans are created for all projects.
Ensures appropriate, right-sized BSA processes/tools/methodologies are planned for and applied to each project, including incorporation of best practices.
Develop operational plans and guides staff to provide task resource estimation planning.
Optimize the use of all available resources. Delegates to maximize organization effectiveness while balancing the development needs and careers goals of the employee .
Has financial management responsibility for a team or teams of BSAs.
Effectively monitor and conduct variance reporting on budget or expense responsibilities for team(s) and/or initiatives.
Other duties as assigned.
Five years of experience in Business Systems or equivalent required.
One year of experience either managing others or leading technical teams required.
High school diploma or equivalent required.
Education, Work Experience, & Knowledge
Seven years of experience in Business Systems or equivalent preferred.
Experience with Varicen ICM/SPM product preferred.
ETL experience preferred.
Two years of experience either managing others or leading technical teams preferred.
Bachelors degree in Business, MIS or other related field preferred.
Licensing or Certificates
Job Specific Technical Skills & Competencies
Analytical Thinking (Master):
Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
Uses and adjusts style and technique to assist group process and understanding.
Demonstrates effective verbal, written, and listening communication skills.
Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
Business Perspective (Advanced):
Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
Conflict Management (Advanced):
Brings conflicts into the open and resolves them collaboratively.
Relationship Management (Advanced):
Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
Change Management / Resilience (Master):
Remains energized and focused in the face of ambiguity, change or strenuous demands.
Risk Taking (Advanced):
Identifies, assesses, manages and takes intelligent risks to attain objectives.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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