Desktop Technician

Desktop Technician

Stefanini, Inc.





Desktop Technician

Details of the offer

Stefanini A global IT company that s growing!

With 30 years of experience in the market, investing in a complete innovation ecosystem to meet the main verticals and assist customers in the process of digital transformation. With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation.

Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). With a presence in 40 countries, Stefanini was nominated for the third consecutive year as the fifth transnational company more internationalized, according to the Dom Cabral Foundation ranking of 2017.

What We Offer Our Consultants

Excellent benefits package that includes medical/dental/vision and much more.

Tuition reimbursement

We re Hiring!

We re seeking a Deskside Technician to support a long term assignment with our manufacturing client in Cleveland, OH. Are you a self-starter, excellent communicator and well experienced in Deskside support? If so, this position is for you.


Network Support Installation and configuration of Cisco switches, knowledge of Cisco IOS, Cisco wireless access points, network troubleshooting

Telephony Support Support Cisco VoIP and Cisco analog voice gateways, and analog phone line troubleshooting

Deskside Support Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users

Other duties as assigned

Technical degree or equivalent end-user supporting experience

Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.

Evidence of Cisco network experience other than handling the equipment.

Knowledgeable in Windows 7 and 10 experience ability to resolve Windows 7/10 Operating System Issues and Errors

Proficient in the latest Microsoft Office Applications (Office 365)

Remedy Software or related ITSM ticketing tool experience

Printer and scanner support

Knowledgeable in Customer infrastructure support

Mobile Device Support Experience

Familiarity with Microsoft Active Directory

Experience with computer asset tracking

Experience with user ID creation

Some experience with support and administration of network phones (VoIP system).

Understanding of Symantec Virus Scan software

Ability lift up to 50 lbs. when moving electronic equipment

Great customer service skills

Ability to multi-task

Team player

Like what you see and want to know more? Apply online today! Have any questions? Reach out to me directly via email at ********** or call (248) 936-0633.



  • Wireless
  • Basic
  • Desktop
  • Internet
  • Access
  • Internet
  • Remedy

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