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Desktop / Technical Support Specialist (2 Yrs+)(Onsite Only) (Local Candidates Preferred) (Webcam Interviews)

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Desktop / Technical Support Specialist (2 Yrs+)(Onsite Only) (Local Candidates Preferred) (Webcam Interviews)
Company:

Advanced American Technologies, Inc


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Desktop / Technical Support Specialist (2 Yrs+)(Onsite Only) (Local Candidates Preferred) (Webcam Interviews)

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Details of the offer

Please note that this position is with our
direct client

We are looking for a
Desktop / Technical Support Specialist (2 Yrs+)(ONSITE only) (LOCAL Candidates preferred) (Webcam interviews)

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 12 Months +

Location: Richmond, VA 23219

Immediate interviews Webcam interviews ONLY

**THIS POSITION IS 100% ONSITE**
Do not submit candidates that are not comfortable being in an office Mon-Fri.

**THIS POSITION IS 100% ONSITE**

* Provide 1st level support to CLIENTs proprietary Voter Registration System and other CLIENT systems
* Administer access to CLIENTs systems
* Provide deskside support to CLIENT staff, to include hardware and software installation/troubleshooting
* Answer System Support hotline to provide technical support and direction
* Maintain CLIENTs technical knowledge base, including updating and creating knowledge base articles
* Maintain Agency assets via CLIENTs asset management system
* Possess exceptional customer service skills
* Manage ticket queues, and following up on open tickets
* Assist with special projects as needed
* Perform other support related tasks as assigned
* Ability to relay technical information to non-technical users

Candidates must have
ALL the "Required" skills
in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes

Required / Desired

Amount

of Experience

4+ years in Windows desktop support required.

Required

4

Years

4+ years experience installing/troubleshooting hardware and software.

Required

4

Years

4+ years experience with an asset management system.

Required

4

Years

Microsoft and/or Information Technology Infrastructure Library (ITIL) certifications are preferred.

Desired

0


Source: Dice


Area:

Requirements


Knowledges:

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