Desktop Technical Analyst

Desktop Technical Analyst
Company:

Saic


Desktop Technical Analyst

Details of the offer

Description

The candidate shall provide system and user technical assistance to support DIA TALOS which include, but are not limited to, the following:
Providing desk-side assistance to resolve customer incidents and locally resolving systems account and access management issues.
Tailoring directory service entries, organizational mailboxes, and distribution lists to meet customer requirements.
Loading approved add-on applications to the workstation baselines.
Supporting equipment install, move, add, change requests; and configuring, troubleshooting, and maintaining end-user devices and peripherals.
Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones
Evaluate and perform root-cause analysis on escalated issues
Perform routine IT system administration, including health checks and supporting incident resolution.
Qualifications

Qualifications:
Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience
Net+, SEC+ certifications
Experience working in a Government mission Data Exploitation environment (e.g., acquiring data, storing data, processing data, analyzing data, visualizing data, turning data into intelligence products, disseminating data, and knowledge management).
Knowledge of current information technology tools and platforms
Knowledge of and experience implementing ITIL / Service Management frameworks.
Strong interpersonal and communications skills to effectively communicate with all levels of staff, both technical and non-technical.
Ability to articulate and execute on a strategic vision at the department level that supports the overall IT vision/strategy, while at the same time ensuring quality tactical implementations are achieved.
Certification in relevant IT products/technologies.
ITIL ® Foundation certification
My SAIC Benefits.


Source: Dice


Area:

Requirements

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