Desktop Support Analyst

Desktop Support Analyst

Robert Half

Desktop Support Analyst

Details of the offer

Robert Half Technology is scouting out talented Desktop Support Technicians who are able to relay difficult technical information to non-technical users in an easily understandable and concise format. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. This Desktop Support Analyst role is long-term temporary in nature and is based in the Miami, Florida, area.
- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
- Meet regularly and effectively with ticket submitters
- Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Organize hardware repairs with the appropriate vendors
- Offer computer desktop support in accordance with established policies and procedures
- Fix computer problems, and recommend appropriate action/solutions
- Create records of daily data communication transactions, issues and remedial actions taken or installation activities

- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
- Proven knowledge of Active Directory
- MS Windows 10 experience
- MCSE Certification experience
- Command of MCSA
- WLAN experience preferred
- Strong familiarity with Microsoft Office 365
- 3+ years of desktop support or other related experience

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.
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Contact your local Robert Half Technology office at 888.490.4429 or visit to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
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