Desktop Support

Desktop Support

Robert Half





Desktop Support

Details of the offer

Communicate known problems/fixes to team members, submitting knowledge solutions and documenting procedures and best practices
Responsible for researching and solving IT endpoint hardware problems/issues
Responsible for the creation of the Corporate Desktop/Laptop Image to be used across the different makes/models in our environment
Responsible for the Corporate Operating System upgrade cycle, including the development of IT process and procedures behind keeping machines current
24/7 on-call duty may be required
Support of Company iPhone and Android handheld devices
Be an escalation for the SD Team, which includes being willing to assist when a clear solution is not apparent, or help is needed
Project work must be approved and sanctioned by IT Leadership to ensure its in line with current initiatives and needs of the IT Department/Company
Training of Service Desk personnel in Technical and Customer Service aptitude
Testing and verification of software and hardware patching within pilot groups as determined
Other duties as assigned

Positive attitude and the ability to work effectively in a peer-oriented small team environment with minimal supervision
Expert knowledge in Microsoft Windows OS, Enterprise Driver Packages
Experience administering Microsoft Active Directory, DHCP, DNS, WDS, Group Policy and network shares a plus
Basic understanding of Installation and Configuration of ESXi and virtual machines in general
Intermediate knowledge of Microsoft Platforms such as Intune, Azure and Conditional Access in relationship to imaging and maintaining compliance with defined standards in device lifecycle
Basic Network administration and troubleshooting
Be comfortable in learning and tackling project utilizing unfamiliar technologies
iOS technical support and working knowledge preferred
Intermediate MAC Knowledge (macOS)
Extensive Hardware Knowledge Required (CompTIA A+ Certification preferred)
Expert level troubleshooting and problem-solving skills
Eagerness to be engaged and progress in a fast-paced IT career
Self-Motivated and internally driven to think outside the box

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.
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Contact your local Robert Half Technology office ator visit to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
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