Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network *3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 *Experience troubleshooting and replacing hardware on Lenovo PCs *Experience using Active Directory *Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client *Experience troubleshooting wireless connectivity issues *Quality Customer Service skills *VPN experience. *Experience with basic hardware printer support *Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
*One year of deskside IT support experience in an international environment*Experience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware*Able to uphold a positive attitude at all times, even under stressful conditions*Experience supporting remote facilities and users*Ability to follow directions of next level support teams when providing Smart Hands support *Excellent verbal and written communication skills*Ability to communicate technical information to nontechnical people*High level of professionalism and strong personal interaction skills*Ability to perform in-depth research and troubleshooting for complex technical issues*Ability to prioritize and complete all work tasks with minimal supervision*Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds*Ability and willingness to learn new technologies*Deskside / desktop / end-user computer experience, ideally in a corporate environment
*Proven ability to handle challenging, rapid-response user support