Delivery, Manager

Delivery, Manager
Company:

Nga Human Resources


Delivery, Manager

Details of the offer

Payroll Operations Manager NorthgateArinso, Inc. (NGA) is a leading global Human Resources software and services provider offering innovative HR business solutions to employers of all sizes. We help HR executives optimize their HR service delivery through smarter processes and more efficient technology, supporting workforce administration, payroll, benefits, recruitment, learning and talent management.
The Payroll Operations Manager is a critical and highly visible role within the NGA HRO line of business. Leading a team of Senior Payroll Specialists and Payroll Specialists both on and offshore, this role is responsible for ensuring that the day-to-day services for a defined client/s are delivered according to the contract, both in terms of timeliness, quality and in line with the agreed service levels (SLAs).
The role of Payroll Operations Manager requires an in-depth knowledge of the end-to-end payroll cycle. Working knowledge of critical inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, accounting, benefits, and other key areas that integrate with payroll is essential. Interacting daily with various levels both internally at NGA and at the client, this role is critical to fostering an environment of collaboration in addition to creating a culture focused on operational excellence.Responsibilities:
Manage the day-to-day operations to ensure client and NGA objectives are consistently met
Ensure all payroll cycles and associated programs are executed timely and accurately
Effectively lead a matrixed organization
Mentor and coach direct reports
Develop and maintain effective relationships with client contacts and key business partners
Serve as an escalation point both internally and with the client
Adhere to, remain current on, and disseminate current payroll policy, tax regulations and compliance items
Increase effectiveness and efficiency through executed improvements
SOC1 compliance
Facilitate internal huddles to set priorities and focus efforts daily
Facilitate client calls as needed
Plan and lead the execution of Year End efforts for defined client/s
Participate in RFP sessions or new client implementations as requested

Skills & Qualifications:
Demonstrated leadership skills with tangible business results
Excellent customer service skills
Excellent communications skills – both verbal and written
Effective negotiation skills
Intermediate to advanced Excel, PowerPoint, and Word skills. Access Skills a plus
Minimum BA/BS College Degree – Accounting, Business Management or related field of study
Minimum 10 years experience in payroll with a minimum of 3 years in a management capacity
Workday, SAP, or Peoplesoft knowledge preferred
CPP and/or Lean Six Sigma a plus

NorthgateArinso offers competitive salaries, comprehensive benefits, and career advancement opportunities. NorthgateArinso, Inc. is an Equal Opportunity Employer. Applicants will be accepted and assigned to jobs and otherwise treated without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status or disability, as well as other classifications as protected by applicable state or local laws "unless specifically exempted pursuant to applicable law".


Source: Jobs4It


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • Access

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