Data Center Technician

Data Center Technician
Company:

Data Holdings Llc


Data Center Technician

Details of the offer

Data Holdings, LLC
Summary
The Lead Operations Technician will be a part of the managed services segment Data Holdings, which handles colocation and various managed service solutions for a wide variety of customers ranging from small to enterprise companies. In this operations role, one will interface directly with customers on a daily basis and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on problem solving capabilities and self-reliance.
Responsibilities
First point of escalation for local data center technicians ? assisting with training, answering questions related to process/procedure

Assist in the overall supervision of the DH Data Center Operations Technicians

Understand and follow defined standard operating procedures

Understand the data center?s infrastructure components and supporting tool set

Provide coaching and critical feedback to Data Center Operations Technicians as needed

Provide quarterly reviews measuring job performance of Data Center Operations technicians

Respond to and update tickets in accordance with department procedures

When appropriate, escalate issues quickly and efficiently in order to solve problems within Data Holdings Management team

Issue problem, change, and request tickets when necessary for both DH infrastructure and customer environments

Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift

Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment

Conduct daily inspections of all data center infrastructure equipment

Maintain and ensure facility cleanliness at all times and maintaining site ?Tour

Readiness? at all times
First point of escalation for local data center technicians ? assisting with training, answering questions related to process/procedure

Responsible for ensuring installs, capacity checks, testing and close out of customer orders are completed in a timely manner

Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support

Create and maintain effective customer relationships

Provide on-site customer service to clients while working within the data center

Provide on-site vendor support for maintenance, break/fix, and/or upgrades

Provide oversight of contractors and service providers in the data center as appropriate

Receive and ship inventory as required

Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, additions, and changes

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Data Holdings, LLC
Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices

Participate in on-call rotation

Must work some holidays and have the flexibility to work extra shifts as required by management

Other duties as assigned

Education
College Degree preferred with equivalent work-related experiences within the Data

Center
Skills and Experience
Minimum of 1-2 years? experience, preferably in a data center or tech support environment. Previous Help Desk, Network Operations, or data center experience is strongly preferred

Minimum of 1-2 years? experience, preferably in a data center or tech support environment

Previous Help Desk, Network Operations, or data center experience is strongly preferred
Preferred experience working in a datacenter environment to include maneuvering within data center aisles to install/troubleshoot equipment, ability to climb a ladder and crawl under raised floor to install/troubleshoot cabling

Previous experience monitoring critical infrastructure or working within data center environment

Experience managing, training, guiding and providing technical leadership to a small

NOC team is preferred; experience delegating work coupled with strong follow up skills
Basic experience and understanding of electrical and mechanical systems
Advanced diagnostic skills and tools knowledge
Additional experience or exposure within the following areas is a plus: Building

Management Systems, Help Desk, Network Administration/Systems Administration, and
Technical Account Management
Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette

Experience with Microsoft Office products including Access, Excel and Word
Preferred experience in Layer 1 telephony trouble shooting to include telephony troubleshooting equipment
Must possess strong customer service attitude and interpersonal skills
Must possess excellent written and verbal communication skills
Well disciplined, ability to follow written procedures, enforce operating procedures
Comfortable working within a large data center consisting of high voltage power equipment, UPS systems and generators
Ability to work 12 hour shifts, possibly standing for long periods of time
Proven ability to execute multiple tasks efficiently and effectively
Proven ability to work effectively in a team environment
Demonstrated ability to work without direct supervision
Ability to prioritize work in a fast-paced, high-pressure environment
Must be able to lift 40 lbs

Physical Demands
Page2* of3*
Data Holdings, LLC
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Ability to travel locally is required.
Benefits and Life at Data Holdings
Ability to work remotely part-time

Team-focused work environment

Medical, Vision and Dental Insurance

Life Insurance, Short-Term & Long-term Disability Insurance

Medical and Dependent Care Flexible Spending Account (FSA) Plans

401(k) Retirement Savings Plan with Company matching contribution

Paid Time Off

Paid Holidays

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Job Type: Full-time
Salary: $18.00 to $26.00 /hour
Experience:
data center: 1 year (Preferred)
cabling: 1 year (Preferred)
rack and stack: 1 year (Preferred)
Data Center Facilities: 1 year (Preferred)

Work Location:
One location

Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off

Schedule:
Monday to Friday
Weekends required
Holidays required
Day shift
Night shift
Overtime
8 hour shift
10 hour shift

Benefit Conditions:
Waiting period may apply


Source: Jobsxl


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements


Knowledges:

  • Basic

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