job summary:
Our client is looking for a problem solver with high technical ability to serve as a Technical Customer Success Manager. This person will provide thought leadership on how our client's customers maximize their mobile engagement strategies using their platform. The goal of the Technical Customer Success Manager is to guide them towards best-in-class mobile engagement execution and optimize our client's solutions. The Technical Customer Success Manager will report directly to our client's Director, Mobile Engagement Services.
The ideal candidate has a proven track record in SaaS, working with innovative technology and partnering with the customer on executing their technical mobile programs and integrations with ease.
Our client cares about character and culture as much as competency. We strive to build a workplace where people are excited to come to work every day and feel empowered and motivated to do their best work.
Responsibilities:
Responsible for customer technical thought leadership for complex mobile programs, platform education and campaign skills
Assist our client's internal team with communication and oversight for customer technical solutions, such as campaign setup, campaign analysis, reporting, system integrations and approvals
Interface with our client's Product and Engineering teams as their internal and external customer advocate to shape their product roadmap
Serve as our client's customer thought leader in driving industry best practices at all levels of their mobile journey
Guide and train our client's customers to get the most out of their platform
Lead or participate in client meetings and sales process as our client's technical solution expert
Partner with the our client's Customer Strategy team for overall satisfaction, growth and retention of customer by assuring Value Realization and Customer Delight
Optimize thought leadership by identifying opportunities to drive customer results and improve performance
Requirements
3-5 years' experience in a technical role that required precision and attention to detail
Experience in a fast-paced software company with platform knowledge
Client-facing experience required
Exceptional project management skills
Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
Demonstrated ability to proactively manage simultaneous, complex projects/programs with minimal supervision
Knowledgeable about analytics and proficiency in using data to make decisions and provide insights to customers
Experience presenting strategic business proposals to senior leaders and/or executives
Skilled in advising customers in product best practices and optimal technical solutions
Excellent written and oral communication skills
Passionate about making customers successful and invested in their questions and processes
Unwavering optimism. Really, truly, we mean it!
Resourceful and able to deal skillfully and promptly with new situations and difficulties
Ability to accept constructive criticism and always willing to learn
SQL experience a plus
location: Chicago, Illinois
job type: Permanent
salary: $80,000 - 110,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Responsibilities:
Responsible for customer technical thought leadership for complex mobile programs, platform education and campaign skills
Assist our client's internal team with communication and oversight for customer technical solutions, such as campaign setup, campaign analysis, reporting, system integrations and approvals
Interface with our client's Product and Engineering teams as their internal and external customer advocate to shape their product roadmap
Serve as our client's customer thought leader in driving industry best practices at all levels of their mobile journey
Guide and train our client's customers to get the most out of their platform
Lead or participate in client meetings and sales process as our client's technical solution expert
Partner with the our client's Customer Strategy team for overall satisfaction, growth and retention of customer by assuring Value Realization and Customer Delight
Optimize thought leadership by identifying opportunities to drive customer results and improve performance
qualifications:
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors
skills:
iOS
Manager
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
