Customer Success Manager, Mid Market

Customer Success Manager, Mid Market
Company:

Buildium


Customer Success Manager, Mid Market

Details of the offer

We're passionate about helping hard-working entrepreneurs grow their property management businesses. We're a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. There's zero competition or micromanagement?everyone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each other's successes. Our determination to make our customers' lives better and break records is contagious?you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.
Job Summary:
We're on the hunt for a Customer Success Manager who will bring high energy, a fun spirit, and passion for helping our customers succeed. In this role, you will focus on ensuring our customers are effectively using our products and services.
What you'll do:
Build trusted relationships with customers and retain their business
Handle customer escalations to resolve key issues
Drive customer adoption of Buildium's software & services
Cross sell products and services to existing customers
Conduct a high volume of outreach to a large customer pool (300-400 customers) via phone (15-25 calls/day) and email
Ensure customers are successful and have an awesome experience with Buildium
Advocate within Buildium to address high priority customer needs
Become an expert in the property management business and Buildium's software

Who you are:
1-3 years experience in sales or any customer facing role, ideally in software
Comfortable picking up the phone and talking to anyone
Fast learner; thirst for making yourself better
Demonstrated success in a customer-focused environment
Ability to deal with customer challenges
High energy, integrity, and can-do attitude
Hungry to develop and build relationships across our customer base
Strong verbal and written communications skills
Expert at juggling dozens of competing demands and managing limited time

Benefits and Perks:
Casual and collaborative work environment
Flexible time off
Medical, dental & vision insurance
401(k) retirement plan with company match
Parental leave
Flexible spending and dependent care accounts
Commuter benefits
Free lunch Thursdays
Ping Pong, Foosball, etc
Free snacks

At Buildium, we're always looking for smart, driven, enthusiastic professionals who want to join our team. Our vision is to create a 100-year company with a mission of helping small businesses succeed ? all while setting the highest standard for the way business should be done. Those aren't just words on our wall ? they are words we live by. We love what we do. We love what we're building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you.
Buildium is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, veteran or disability status. We celebrate diversity and are committed to building an inclusive work environment where all employees feel a sense of belonging while bringing their authentic self to the table and being valued for it.


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