Customer Service Representative

Customer Service Representative

Vipdesk Connect

Customer Service Representative

Details of the offer

* * * We Are Hiring During Covid-19 for Remote (Work-from-Home) Positions* * *
The remote Customer Service Representative (Fashion and Beauty Brand Ambassador) is a passionate customer service professional responsible for providing an amazing customer experience via phone, email, chat, SMS, and social media. The Fashion and Beauty Brand Ambassador assists customers with all aspects of customer service including order placement, general customer service assistance, and escalated issues. The Fashion and Beauty Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces brand standards and the goal of providing world-class customer service.
Essential Responsibilitiesinclude the following (but are not limited to):
Convey energy, excitement, authenticity
Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs
Ability to retain and convey thorough knowledge and benefits of products
Confident and driven to find solutions to customers issues
Applies high-quality customer service guidelines while servicing customers
Thrive in an environment with high performance standards
Communicate with customers and exhibit genuine empathy
Embrace the commitment to customer service and nourishes brand loyalty
Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience

Currently reside in AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NY, NM, NV, OH, TN, TX, UT, VA, or WI
Must have a home-office environment, internet connection, headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Able to work weekends
Experience and proven success in customer service
Excellent verbal and written communication
Savviness and experience with technology
Proficiency of Microsoft Office Suite including Teams
Able to type at least 35 wpm with proper spelling and grammar
Flexible, adaptable, and willing to take on new challenges
Experience with premium or luxury brands
Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence
Genuine passion for fashion, fragrance, cosmetics, fashion, and luxury goods
High school diploma or equivalent; college degree preferred
Able to successfully pass a credit, criminal, and employment reference security check

Preferred Qualifications:
Previous in-store retail experience, ideally in luxury retail
Able to use effective and probing questioning and listening techniques to identify customer needs
Able to learn and work independently and exhibit ownership as well as in a team environment

Available Shifts
We are hiring for the following shifts. Team members work 30-40 hours per week, up to five (5) days per week. All team members will work one weekend shift (Saturday or Sunday) each week. Days off may not be consecutive.
Monday-Sunday 9:00 am?7:00 pm ET
Monday-Sunday 10:00 am?8:00 pm ET
Monday-Sunday 12:00 pm?12:00 am ET

New team members will attend training remotely via webcams from secure, noise-free, distraction-free home offices that meet our requirements. Learn more about our virtual training in our FAQs
Please refer to theRemote Office Requirementslisted in our FAQs: Regrettably, we are unable to accept Mac computers for this position.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

Source: Jobsxl




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