Customer Service Rep

Customer Service Rep
Company:

Grifols Healthcare


Customer Service Rep

Details of the offer

Requirements:We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints

Responsibilities:Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer supportBenefits:EMPLOYEE BENEFITS: As a regular employee of the Company, you will be eligible to participate in a number of Company-sponsored benefits. You will be eligible for group Medical, Dental, Vision, Life, Accidental Death and Dismemberment (AD&D), Long Term Disability (LTD) and Short-Term Disability (STD) insurance. Voluntary insurance plans will also be offered for yourself, spouse and child. A Health Savings Account (HSA) will also be available upon enrollment into the Grifols Healthcare, Inc. medical plan. Insurance coverage begins the first of the month following one complete calendar month.

Salario: 305.00 - 613.00 USD Monthly

Requirements

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