Customer Service Office Associate

Customer Service Office Associate
Company:

(Confidential)


Customer Service Office Associate

Details of the offer

Job Summary
The Customer Service Office Associate will be responsible for modeling and promoting Sendik?s culture by consistently providing ?best in class? service to our guests. The main responsibility of the Customer Service Office Associate is to oversee office tasks, associates, customer satisfaction and standards for Customer Service, in the absence of a Customer Service Manager. The Customer Service Office Associate must demonstrate accountability, accuracy and ability to delegate tasks to the team.
Attributes of a Sendik?s Associate
Customer-Minded; serve customers with a positive and sincere attitude, utilize the 10/4 rule and always thank customers for their business

Personnel-Minded; motivated to work within a team and to learn, grow, and share knowledge with others

Product-Minded; inspired to learn about our products, standards and upholding the quality of the products to best serve our customers

Detail-Minded; work efficiently, focused and maintain attention to detail

Consistent-Minded; understand the importance of accountability and integrity to the team, customers and the company

Open Minded; embrace, understand and be open to change, as well as, initiate and implement change to make an impact at Sendik?s

Duties/Responsibilities
Serve customers while modeling Sendik?s culture and providing ?best in class? customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program

Assist with opening duties including, but not limited to, unlocking registers, collecting newspapers, making coffee and auditing bakery shrink

Review register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise

Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash

Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise

Coordinate daily grocery orders in log and delegate task to team as needed (Not apart of Sendik?s Express)

Assist with scheduling break/meal times to ensure coverage throughout the day

Assist with closing duties, including, but not limited to, re-balancing and settling drawers and completing the cleaning list

Assist with answering phones, transferring calls and daily store announcements

Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found

Oversee, manage and train associates; including, but not limited to coaching, recognition and feedback

Communicate with Customer Service Manager in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed

Assist with store promotional sales events as needed

Assist with the training and mentoring of new associates in Customer Service

Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Assist with all other Customer Service duties as needed

Qualifications:
Must be a minimum of 18 years of age due to handling wine and spirits

Prior experience in customer service, cash handling and leadership experience is required

Proficient Accounting or Finance experience is preferred

Ability to successfully lead, coach, train and motivate a team

Ability to provide clear direction and delegate responsibilities to a team

Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Ability to work effectively in a fast-paced environment

Excellent communication, organizational and planning skills

Ability to make independent decisions regarding department needs and priorities

Strong verbal and written communication skills

Strong sense of urgency, time management, prioritization and multitasking skills

Strong computer skills, working knowledge in Microsoft Office product suite and Google Products

Excellent attention to detail

Excellent problem-solving and conflict resolution skills

Exceptional customer service skills

Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

Ability to stand, walk, lift, bend, push/pull for extended periods of time

Ability to lift up to 50 pounds


Source: Jobsxl


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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