Customer Service Manager

Customer Service Manager

Bemis Manufacturing Company

Customer Service Manager

Details of the offer

Role Overview:
Provide leadership to customer service team including but not limited to development of internal and external business relationships, practices and strategies to meet customer and corporate objectives.
Specific Responsibilities:
Manage the Customer Service staff to meet the corporate mission, extending quality service to retain and build our customer base.

One-on-one mentoring of Customer Service personnel to resolve personnel, customer, and system issues.

Manage the development of strategic systems for training programs and system support of Customer Service.

Managing, planning, coordinating, and implementing customer driven requirements and program elements.

Resolving problems and implementing changes to meet short- and long-range objectives.

Select, appoint, manage, develop, train, and evaluate Customer Service staff to maximize and utilize their potential talents and skills.

Coordinate with Sales and Marketing, product launches, price changes, etc. to ensure a smooth transition for our customers.

Attend customer group meetings, corporate departmental meetings, and industry functions to continuously improve Customer Service.

Develop new methods and systems to meet the needs of our customers, supporting our selling and marketing strategies.

Develop and conduct ongoing training programs to keep Customer Service staff at a high level of training and efficiency.

Skills & Qualifications:
Associates degree required/Bachelor?s Degree preferred or equivalent experience
4-8 years? experience in a Customer Service environment, preferably in a manufacturing environment
Proven track record of leading, motivating, developing a team
Proven ability to resolve conflict
Passion for improving processes
Strong computer skills
Excellent verbal and written communication skills


Project manager - residential, commercial, land development

If you are a Customer Support Engineer Lead with experience, please read on! We are a heavily backed VC funded auto industry startup changing how cars are...


Published a month ago

Remote - unity engineer

Title: Sales Manager Location: Grapevine, TX Salary: Up to 200k (OTE) Specialties: Sales, Commercial, Residential, Insurance, Damage, Roofing What You Will Be...


Published a month ago

Project manager

If you are an Azure Solutions Engineer, this is the role for you. With multiple locations in Pennsylvania and across the US, we have been solving complex...


Published a month ago

Procurement manager

Successful applicants should be ready to provide input and make an impact while learning the Drury product and culture quickly, all while maintaining the...


Published a month ago