Customer Service/Account Specialist

Customer Service/Account Specialist
Company:

(Confidential)


Customer Service/Account Specialist

Details of the offer

Customer Service/Account Specialist Merrimack, NH Area Target Compensation (Base+Bonus) 65,000 : 70,000 + Benefits/Vacation

We have an immediate need for an experienced customer account specialist. This 35+ year old manufacturing business was founded on strong family principals and has grown rapidly over the years (global ownership with products in over 140+ countries). This business has over 400+ employees, multiple sites, and top quality, household recognized products.

Key elements to this role:
Manage order lifecycle from creation through delivery, ensuring accuracy and policy adherence (sales, lead times, inventory) Communicate directly with customer accounts (40), helping with order fulfillment, shipment status and work internally to ensure orders are processed timely, transportation aligned, fill rates achieved Have strong Excel skills, pivot table creation, tracking of key service metrics (internally and externally) Resolve any customer issues; and identify root causes and offer solutions to improve customer service overall
Requirements:

Desired Qualifications:
Bachelors Degree preferred; not required (will consider experience in lieu of education) Minimum 2+ years of customer service, customer account management, purchasing/order:management, or similar customer:interacting roles. Experience working in a manufacturing environment (ideally fast:paced, high:volume) Microsoft office package experience (word, excel, access); skilled in budget development and tracking Able to work in an ever:changing, demanding, fast:paced environment Great communication skills; written and verbal Ability to meet deadlines in specified time constraints


Source: Tiptopjob_Xml


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

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