Customer Experience Coordinator

Customer Experience Coordinator
Company:

(Confidential)


Customer Experience Coordinator

Details of the offer

Maxx life Explore career opportunities at TJ Maxx, where we strive to provide opportunities for growth, recognition and work:life balance. TJ Maxx delivers great value on ever:changing selections of brand name and designer fashion at prices generally 20:60 below department and specialty store regular prices, on comparable merchandise, every day. With over 1,000 stores nationwide and an e:commerce business, its a great time to join the TJ Maxx team.

Job Summary:

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

Responsibilities:

: Role models exceptional customer service
: Creates a positive internal and external customer experience
: Promotes a culture of honesty and integrity; maintains confidentiality
: Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
: Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
: Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
: Addresses customer concerns and issues promptly, ensuring a positive customer experience
: Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
: Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
: Provides and accepts ongoing recognition and constructive feedback
: Partners with Management on Associate training needs to increase effectiveness
: Ensures adherence to all labor laws, policies, and procedures
: Promotes credit and loyalty programs during customer interactions
: Supports and participates in store shrink reduction goals and programs
: Promotes safety awareness and supports maintenance of a risk:free environment
: Performs other duties as assigned
Requirements:

: Available to work flexible schedule to support business needs, including nights and weekends.
: Strong understanding of merchandising techniques
: Capable of handling multiple tasks at one time
: Strong organizational skills with attention to detail
: Ability to respond appropriately to changes in direction or unexpected situations
: Team player, working effectively with peers and supervisors to accomplish tasks
: Strong communication skills
: Ability to train others
: One year retail and 6 months of leadership experience.

Maxx life

Explore career opportunities at TJ Maxx, where we strive to provide opportunities for growth, recognition and work:life balance. TJ Maxx delivers great value on ever:changing selections of brand name and designer fashion at prices generally 20:60 below department and specialty store regular prices, on comparable merchandise, every day. With over 1,000 stores nationwide and an e:commerce business, its a great time to join the TJ Maxx team.

Requirements


Knowledges:

  • PROGRESS

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