Customer Care Specialist/Receptionist : Land Rover South Dade

Customer Care Specialist/Receptionist : Land Rover South Dade
Company:

(Confidential)


Customer Care Specialist/Receptionist : Land Rover South Dade

Details of the offer

Customer Care Specialist/Receptionist : Land Rover South Dade

US:FL:Palmetto Bay

Job ID: 2
Type: Part:Time
of Openings: 1
Category: Customer Service/Support
Land Rover South Dade

Overview

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk:in and phone:in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages. Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. Educates customer on current product line options and basic product specifications Provide product information (brochures) for customers when requested Provide and deliver the highest standards of service to our customers and provide assistance as needed. Works closely with salesperson Supports F and I and sales team as needed Transmit information or documents to customers, using computer, mail, or fax. Hear and resolve complaints from customers or the public. Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, or other documents. Participates in required training Keep a current record of staff members availability. Maintain lobby or reception area clean, neat and well organized. Maintains an organized, clean and safe work area Provide coverage for other Customer Care Specialist when needed. Demonstrates the companys core values Complies with companys policies and procedures Other duties as assigned Qualifications Customer Oriented : Motivated and proven ability to take care of the customers needs while following company procedures. Reliability : The trait of being dependable and trustworthy. Organized : Possessing the trait of being organized or following a systematic method of performing a task. Communication, Written : Ability to communicate in writing clearly and concisely. Communication, Oral : Ability to communicate effectively with others using the spoken word. Detail Oriented: Ability to pay close attention to details and follow through on a task. Accuracy : Ability to perform work accurately and thoroughly. Honesty / Integrity : Ability to be truthful and be seen as credible in the workplace. Patience : Ability to act calmly under stress and strain, and of not being hasty or impetuous. Team player: Strong sense of team. Ability to work with and support one another. Friendly High Energy : The ability to deliver an excellent customer service experience Good listening skills, and questioning techniques to determine guest needs Positive attitude , enthusiastic, and passionate about the automotive industry and about revolutionizing the way the world buys cars Have the desire to be a part of an ever:growing company in a highly dynamic environment Flexibility to work evenings and weekends in a retail environment Core Value: Family :Employee is a team:player, and promoted cooperation, professionalism and commitment within a team to achieve goals and deliverables. Core Value: Openness : Employee builds constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect. Core Value: Commitment : Employee shows hard work, commitment and dedication on the job and committed to influencing others to act in support of the company. Employee


Source: Tiptopjob_Xml


Area:

  • Call Center - Customer Support / Customer Service Representative

Requirements


Knowledges:

  • Basic

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