Customer Care Representative

Customer Care Representative


Customer Care Representative

Details of the offer

Hello there.
My client?Tata Consulting Services (TCS)?is looking for a seasoned and results-oriented ?Customer Care Representative?. If interested, please respond back with your updates resume. Thanks!
Job Title: Customer care representative
Duration: Fulltime
Client: TCS
Location: St. Petersburg, FL-33716 & Cedar Rapids, IA-52402. (Onsite)
Interview: Face to Face
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer?s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
·Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call centre or customer service experience/training.
· Fundamental computer knowledge and manoeuvrability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
Preferred Qualifications:
· Associates degree preferred.
· General understanding of life and health insurance, annuity and investment products a plus.
· Experience working within a computer mainframe a plus.
Behavioural & Leadership Competencies:
· Ability to maintain confidentiality of customer and company information.
· Ability to work independently and seek additional opportunities when able.
· Ability to work in a team environment to develop integrity, trust and respect of co-workers at all level
· Good verbal and written communication skills
Ibrahim Ibn Mohammed
Ph: 310-589-4468
3868 Carson Street
Suite 204, Torrance, CA 90503
Job Type: Full-time
Salary: $36,000.00 to $39,000.00 /year
customer service: 3 years (Required)

High school or equivalent (Preferred)

Source: Jobsxl


  • Call Center - Customer Support / Customer Service Representative



  • Basic
  • Mainframe

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