Courtesy Clerk

Courtesy Clerk
Company:

(Confidential)


Courtesy Clerk

Details of the offer

Department: QFC Front End Position Type:Employee Position Reports To: Store Management
Position Supervises: N/A
Pay Level: N/A
FLSA Status: Non:Exempt

Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:

: Promote trust and respect among associates.
: Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
: Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
: Inform customers of grocery specials.
: Strive for at least five items in the bag while ensuring that contents or items are not damaged.
: Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
: Assist in removing customers merchandise from bottom of bascart for checkout.
: Offer assistance to customers with loading bags into their car.
: Return merchandise to store shelves.
: Gather bascarts and return them to designated areas.
: Understand the stores layout and have the ability to locate products and conduct price checks for cashiers.
: Display a positive attitude.
: Stay current with present, future, seasonal and special ads.
: Adhere to all food safety regulations and guidelines.
: Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
: Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
: Notify management of customer or employee accidents.
: Clean up spills as needed, collect and pick up trash inside store and parking lot.
: Clean all areas inside and outside of store.
: Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
: Collaborate with Front:end associates to encourage teamwork.
: Adhere to all local, state and federal laws, and company guidelines.
: Must be able to perform the essential functions of this position with or without reasonable accommodation. Minimum Position Qualifications:

: Ability to handle stressful situations
: Effective communication skills
: Knowledge of basic math (counting, addition, and subtraction)
: Must be at least 16 years of age
: Current food handlers permit once employed Desired Previous Job Experience

: Second language (speaking, reading and/or writing)
: Retail Experience

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level:

None
Required Certifications/Licenses:

None
Shift(s):

Day; Evening
Regions:

West

States:

Washington

Keywords:

Requirements


Knowledges:

  • Basic

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