Coordinator, Business Operations

Coordinator, Business Operations




Coordinator, Business Operations

Details of the offer

Job Purpose 13; Genetic Counseling Assistant to provide support to genetic counselors and physicians through coordination and administration of projects and processes for the Genetics clinics.

Job Duties 13;
:Review patient schedules for new patient appointments to assure appropriateness of referral and relevant medical records received.
:Complete administrative calls to patients, healthcare providers, and genetic testing laboratories.
:Screen phone calls to Genetic Counselors.
:Obtain complete and detailed information from callers to the clinical genetic offices for general genetic counselor inquiries; answer questions about the status of insurance authorization, status of genetic testing, requests for clinic notes/school letters; transfer to Genetic Counselors phone for more detailed inquiries.
:Sort and reply to faxes; handle records requests and items that require physician signatures such as school OHI forms; sends to be scanned to childs medical record.
:Take full responsibility for test results, records reviews, other tasks that are best handled by a Genetic Counselor.
:Collect necessary records such as previous genetic testing, medical records, and HIPAA authorizations.
:Write letters of medical necessity (LMN) to insurance companies for routine tests (ex: CMA, Fragile X, common panels).
:Send families WES video consent instructions, fill out requisition and blood draw forms for genetic tests and ready them for pick:up by families.
:Assist with coordination of genetic testing; transport samples to Baylor drop box; collect samples that will be directly shipped to a testing lab (Ex: GeneDx); resolve problems with missing samples, missing parental signatures, etc.
:Review and upload health history and pedigree forms from Consultagene portal into Epic.
:Review schedule and send reminder messages through Consultagene portal to complete journey for those who have not.
:Interact with faculty, staff and students to promote the goals and objectives of the genetic clinics.
:May present project data and components to health care professionals at our team meetings.
:Assist with sending out follow:up reminder letters to inpatient families.
:Maintain patient database.

Minimum Qualifications 13;
:High School diploma or GED.
:Two years of relevant experience.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.


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