Client Support Specialist

Client Support Specialist
Company:

Twenty Over Ten


Client Support Specialist

Details of the offer

The leading digital marketing software for financial advisors is looking for new support staff team members!
Twenty Over Ten has quickly become the leader in website design and marketing know-how in the financial industry. Fueled by our unique platform ? which empowers financial advisors to easily build and create modern, lead-generating websites tailored to their unique brand ? we continue to push the boundaries of design in this niche market. This position is an opportunity to join our fast-growing team where you can have an immediate impact. We offer competitive salaries, a flexible work environment, and a high-energy startup team with lots of room for personal and professional growth.
Job Description
The Twenty Over Ten Customer Support team is primarily responsible for onboarding, educating, and supporting our customers. We start work the moment a client decides they want to use Twenty Over Ten, sticking with them every step of the way to ensure they get the most value from our products. Support Representatives are responsible for working directly with customers to help them get started and grow in using our suite of products, answer product questions, track user feedback, report and escalate issues to developers, and act as the bridge between our customers and our product design and development teams.
What will you be doing?
Communicating efficiently and effectively with our customers - we use Intercom to do most of our support (but you may also be talking to customers on Zoom every now and then)
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how Twenty Over Ten?s suite of products works and what they are capable of
Creating a robust bank of support articles related to current and future Twenty Over Ten products
Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions

What are the required skills?
A genuine enjoyment of technology
An understanding of internet culture
Previous experience in a troubleshooting environment
Great problem solving abilities
The ability to rapidly switch gears while retaining focus on the bigger picture
Passion for talking to customers all day, every day
Excellent communication and writing skills
The ability to explain complex topics in easy to understand and concise language [English]
Ambition, eagerness and the will to learn and improve upon your own skills

Bonus skills & attributes
Basic understanding of web technologies (HTML, CSS, JavaScript, APIs)

Benefits
If there?s something important to you that?s not on this list, talk to us! : )
Competitive salary
3 weeks paid vacation policy and corporate holidays
Keep active with our wellness program that allows you to expense your gym membership and other sports activities up to $50/month
MacBooks are our standard, but we?re happy to provide you whatever equipment helps you get your job done

Seniority level
Entry level
Job Type: Full-time
Salary: $45,000.00 /year
Experience:
Relevant: 2 years (Required)

Location:
State College, PA 16801 (Preferred)

Benefits:
Paid time off
Professional development assistance

This Company Describes Its Culture as:
Team-oriented -- cooperative and collaborative
Innovative -- innovative and risk-taking
People-oriented -- supportive and fairness-focused

Schedule:
Monday to Friday


Source: Jobsxl


Area:

  • Marketing – Advertising / Digital Marketing

Requirements


Knowledges:

  • Basic
  • Internet
  • Internet

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