Client Performance Director

Client Performance Director



New Jersey

Client Performance Director

Details of the offer

The Client Performance Director will be responsible for steering the strategies on your clients business while ensuring the agency is fully prepared to meet all of the clients marketing and communication needs. The Client Performance Director leads the team toward the overall account vision, creates new solutions for driving the business forward, motivates team members to greater contributions, and has impact with client directors and influence with client officers. The Client Performance Director will find new ways to drive organic growth; understanding that doing great work for the client means expanding our relationship and increasing revenue.

Responsible for leading the initiation of all marketing, creative, media and research projects for each client
Act as the primary internal and external contact for all activities of the account providing effective direction to ensure that the agency is properly managing client needs outlined in SOW
Responsible for building strong client relationships
Truly collaborate across the agency network to drive integrated thinking and communication solutions that are aligned with business goals
Direct all client service processes including: Creative, Production, Media, Accounting, and Analytics
Work closely with internal/external media and creative teams to ensure deliverables are on schedule and within budget. This may include developing media and creative briefs
Work with Accounting Department to ensure timely and accurate billing of all client projects including; responsible for opening and closing all job numbers, tracking budgets, reconciliation of all projects, and client invoicing, attendance at weekly and monthly financial meetings, etc.
Communicate with Production/Traffic on project timelines, job numbers, estimates, setting up meetings, issuing instructions and trafficking deliverables/materials
Work with marketing analytics team to help establish KPIs and measure and report on an ongoing basis
Oversee data analytics reporting process for each media effort ensuring all resources are available, timing is met and points of view/optimization opportunities are outlined. The Director is responsible for understanding the process and leading the presentation and next steps.
Unite and lead cross:functional teams in the most efficient, optimal process for effective use of resources
Work with direct reports to ensure flawless execution across each project
Lead/Support in the development of all client PowerPoint presentations
Mentor, motivate and reward account associates, managers, and supervisors during challenges, learning opportunities and successes by sharing knowledge, plans, and budgets
Create and support staff:development, training, and onboarding
Actively network and recruit new talent to the agency
Driving profitability through organic growth and building business opportunities for clients and in turn, providing growth for the agency
Ensuring the agency is maximizing profitability by adhering to resource goals and monitoring time
Qualifications and Education Requirements
Bachelors degree and 8+ years of experience in an agency or related environment.
Inclination to think outside of the box to imagine new ideas and encourage progressive dialogue
An eagerness to think differently about problems and rolling up your sleeves to help figure them out
Ability to recognize a great idea and empower the creative teams to push the boundaries on the work we make, while providing the business context needed for the work to be successful
A resiliently positive attitude. This is critical to foster a highly collaborative environment
Demonstrating interest in marketing by reading trade publications, industry blogs, participation in educational webinars, etc.
The ability to confidently present your own and others work persuasively
Financial savvy : the willingness and capability to work with numbers
Travel as required

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