Claims Care Associate

Claims Care Associate
Company:

(Confidential)


Claims Care Associate

Details of the offer

Alternate Locations:Greensboro, NC (North Carolina) Relocation assistance is not available for this opportunity.

Level:
N2:1

Requisition 63944

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas - Life Insurance, Annuities, Retirement Plan Services and Group Protection - focus on supporting, preserving and enhancing over 17 million customer's lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had 238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees' futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

General Purpose of Job 13;
This position will perform and deliver on routine assignments for his/her assigned client service area(s) of responsibility independently in accordance with established procedures/guidelines. S/he serves as a direct point of contact for customers ensuring that good customer relations are maintained, and customer inquiries and concerns are resolved fairly and effectively.

Duties and Responsibilities 13;

Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
Documents customer interactions in appropriate system(s).
Escalates client service issues or concerns to senior team members and/or management.
Maintains customer confidentiality while complying with privacy regulations.
Makes routine and non:routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines
Meets or exceeds departmental quality and service standards.
Performs research to respond to customer inquiries.
Performs task by applying core knowledge obtained from the role and acquires increasingly more knowledge in the role.
Provides accurate, timely information meeting the customers needs through problem resolution.
Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
Recognizes general issues/concerns for assigned area(s), explains effect on the customers service experience, and suggests process improvements.
Responds to and resolves customer inquiries meeting departmental quality and production standards.
Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Works overtime as needed.

Additional Position Responsibilities 13;

Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
Makes a positive contribution as demonstrated by: : Making suggestions for improvement : Learning new skills, procedures and processes
Performs other duties as required.
Remains current in profession and industry trends.

Other Skills and Abilities 13;

Ability to perform under stress in cases of emergency, critical or hazardous situations.
Ability to work with others in a team environment.
Demonstrates ability to work in a fast:paced environment.
Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
Demonstrates strong int


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