Business Systems Analyst

Business Systems Analyst
Company:

Kforce Technology Staffing


Business Systems Analyst

Details of the offer

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Analyst in San Diego, CA.
Summary:
The IT Support Analyst will provide assistance in the use of applications; consult in new program deployment; diagnose and troubleshoot problems; coordinate routine maintenance; and support data and voice communications in a clinical setting. IT Support Analyst responsibilities include troubleshooting, prioritizing, and completing projects in a timely manner, as well as escalating complex issues to other County Information Technology (IT) teams and the Information Technology Outsourcer (ITO).
Essential Functions:
* Under general direction, apply specialized application functional knowledge to support the end users by acting as the point of contact between the County and ITO to coordinate day to day application support activities
* Responsible for oversight of IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also responsible for documenting and communicating processes to ensure consistent user experience
* Develop an understanding of complex business processes and differentiate between functional and system requirements
* Interact with customers and extended team members to gain an understanding of the business environment, technical context, and organizational strategic direction
* Serve as the technical coordinator to assist end-users with their issues by interpreting, analyzing, diagnosing, documenting and resolving IT issues related to internally supported hardware and software
* Oversee and monitor desktop support and applications support to ensure problems are addressed and resolved appropriately
* Support users with setup and usage of business and clinical applications.
* Manage and coordinate with the user community, ITO and vendors to resolve user reported problems
REQUIREMENTS:
* Bachelor's degree in Information Systems, Computer Science or related field plus two years of work experience in an IT Support Analyst position - or - any equivalent combination of education, experience and/or training sufficient to demonstrate the required knowledge, skills and abilities
* Excellent customer service, critical thinking and creative problem-solving skills
* Ability to collect, identify, define, and document the user interactions and metrics in accordance with prescribed standards
* Demonstrate the ability to understand multi-faceted client environments, objectives, and constraints
* Ability to understand physician practices, EHR vendors, EHR implementation, clinical workflows and healthcare regulatory compliance preferred
* Working knowledge of modern information technology systems (computer operations, audio visual systems)
* Knowledge of information systems requirements for support of computer software and hardware as well as various business applications
* Excellent oral and written communication skills and indirect influencing capabilities combined with a strong technical background
* Must be able to work in a team environment and independently with minimal management oversight
* Must possess high energy and strong motivation to make a difference and help others
* The work is fast paced with changing priorities; Task switching without loss of productivity is a must
* Knowledge of computer and network connected medical devices is desired
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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