Billing Specialist

Billing Specialist
Company:

Optimumcx


Billing Specialist

Details of the offer

Billing Specialist

The Billing Specialist ((Customer Retention Specialist) will provide exceptional customer service experience to small businesses currently defined as under 1000 monthly recurring revenue, located primarily in North America. Use your persuasion skills to win back customers and get rewarded You will be responsible for retaining North American small business owners who are considering cancelling their subscription service. Youll actively listen to understand the customers reasons for leaving and retain them through a variety of defined playbook strategies. Your ability to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services monthly bonus for meeting and exceeding targets

Billing Specialist Primary Job Functions:
Answer inbound calls, and make outbound calls, to small business owners who have indicated that they are planning to terminate their services

Achieve and exceed individual monthly targets

Probe for the reasons why the customer is planning to switch services

Execute best retention practices using your persuasion skills

Manage all interactions and offers in Salesforce.com

Collaborate with sales management on ideas to implement new tactics in winning customers back

Billing Specialist Requirements:
Must be at least 18 years of age

Must have a HS Diploma/GED or higher

Must be able to pass a background check

Able type a minimum of 30 WPM

Customer Service Experience 1-2 years

Punctuality (Good Attendance)

Positive and Professional Demeanor

Persuasion Skills

Active Listening Skills

Customer Focused

Computer Skills understanding of cloud computing and telephone/communications services

Detailed Oriented

Strong communication skills both verbal and written

Solid experience in problem-solving and resolution skills

Strong analytical skills, able to multitask

Business Acumen to understand small business owners priorities

Salesforce and/or CRM experience preferred

Able to work in a fast-paced call center environment

Billing Specialist Desired Skills:
Previous sales and/or retention experience in a call center business to business sales preferred

Company Offers:
Full-time work hours

Paid training

Opportunity toearn commissions(earn extra on top of base pay)

Advancement/career opportunities(WE PROMOTE FROM WITHIN) 85%of our current managers have been promoted into their current positions

FULL BENEFITSoffered after completion of 60 consecutive work days

Ask about our exciting new on-site market and how you can receive lunch on us

Physical Demands:
Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.


Source: Jooble_Org


Area:

  • Call Center - Customer Support / Customer Service Representative

Requirements

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