Bilingual Helpdesk Technician

Bilingual Helpdesk Technician
Company:

Stefanini, Inc.


Bilingual Helpdesk Technician

Details of the offer

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

High Customer Satisfaction and the ability to actively listen

Handling phone requests efficiently with empathy

Provide professional end-user support via telephone, email or web submits

Provide restorative or maintenance actions to resolve end-user problems

Responds to end-user problems based on standard procedures

Track incidents and calls, including but not limited to, entering data into the database timely and accurately

May be responsible for ensuring systems are configured properly

What you ll get

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we re different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;

Open floor plan environment where collaboration is highly encouraged!

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
What do you need to succeed?

High school diploma or equivalent required

0-1 year s relevant experience

Requires excellent customer service skills

Solid foundation of Personal Computer experience

Troubleshooting capability

Overall knowledge of desktop productivity products

Ability to work in a team environment

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

May require additional project-specific training

Fluent in Spanish

When replying to this job opportunity, please confirm whether or not you would be willing to take two (2) 20 minute online assessments within 3 days. We also recommend sending the recruiter a follow up email and mention that you are willing to take these assessments

Applicants whom take the assessment will be moved to the top when presenting profiles to the hiring managers of this role.

Requirements


Knowledges:

  • Desktop
  • Internet
  • Mainframe
  • Internet

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