Bi:Lingual Contact Center Representative

Bi:Lingual Contact Center Representative


Bi:Lingual Contact Center Representative

Details of the offer

Req ID: 88420 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.

NTT DATAServices currently seeks a
Bi:lingual Contact Center Representativeto join our team in
Illinois (US:IL),
United States (US).

Looking for energetic people for full time Contact Center support position.
Main responsibilities include assisting customer inquiries via phone, written and in:person contact regarding account billing, payment and other related account specific issues in a high:paced service center environment.
Responsible for researching and resolving customer inquiries to customer satisfaction. Customer Service or Call Center experience (1:3 years).
Excellent communication skills required. Fluent in English and Spanish.
Excellent listening skills required.

Proficiency in English and Spanish.

Other key competencies:

:Problem analysis
:Problem solving
:Team work
:Stress tolerance
:Excellent written communication skills (English and Spanish)

General Experience:

:Proficient in relevant computer applications
:Knowledge of customer service and or call center principles and practices
:Call Center or Customer Service experience (six months or more)
:Good data entry/keyboard skills

Required Skills:

:Minimum of6 months experience in Customer Service (in:person)
:Must be bi:lingual (English/Spanish)

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


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