Application Support Analyst

Application Support Analyst

Genuent Global, Llc





Application Support Analyst

Details of the offer

Genuent is hiring aa Application Support Analyst for our direct client in Los Angeles, CA area. This is a full time /Direct Hire opportunity. Qualified candidates should send their resume (Word Format) to Dana More at

The Application Support Analyst is responsible for all technical aspects involved in the daily functioning of our most critical business applications and related systems. This production support position is the main point of contact regarding the health and operation of the Firm's applications in collaboration with other IT teams.
Essential Functions:
* Oversees and manages a suite of business applications and the associated systems
* Provides secondary application support via phone, in person or through written communications
* Coordinates and assists in performing application upgrades
* Manages all aspects of application support including project, break/fix, minor enhancements through ITSM suite
* Maintains current and accurate support documentation used by Service Desk for initial support
* Ensures that applications and supporting systems are current versioned and fully patched in accordance with the Firms patch management policy
* Coordinates and communicates with business users on issues, maintenance and upgrades
* Develops a deep understanding of applications, supporting systems, infrastructure and their interdependencies
* Coordinating data propagation to/from peripheral systems (communicating with application owners across the firm) and communicating data load requirements to developers
* Troubleshooting performance/space issues on an application level
* Monitors, tracks and reports on performance and capacity. Responsible for capacity planning
* Collaborates in the creation and use of training materials and activities for applications supported
* Adheres to and participates in the Firm's Change Management process and assures that no unauthorized changes are introduced to the applications platforms
* Participates in on call rotation for after-hours break/fix support
* Expert knowledge of Enterprise Software Systems
* Advanced knowledge of SQL and SQL Server Administration tasks (DBA skills)
* Advanced knowledge of IIS & ASP.NET
* Advanced knowledge of software development procedures and tools
* Advanced knowledge of customer service practices and philosophy
* Advanced proficiency in Microsoft Office Suite applications
* Advanced proficiency in Atlassian tools such as Confluence, Jira and Portfolio
* Bachelor's degree;
* At least 8 years of information technology experience
* At least 5 years of software development or DBA experience
* At least 3 years' executive level engagement and customer service
* At least 5 years' of experience in a professional services or legal environment preferred
* Working knowledge of Intapp, Carpe Diem, Salesforce or other professional services platforms preferred



  • SQL
  • Tax Law

Software programmer / developer

Charlotte, NC Posted 1 year ago Camelot Consulting, Inc. is a 30+ year old software development firm located near Pineville, NC, equipped with a talented staff...

From Camelot 3Pl Software - North Carolina

Published a month ago

Bi and dw consultants and trainers

The ideal consulting candidate should have as many of the following: Hands-on experience with one or more of the following SAP/Business Objects products...

From Datasense Solutions - Massachusetts

Published a month ago

Tester ii

Department Information***For the purposes of minimum qualification and comparative analysis, ONLY your State of Colorado job application will be reviewed...

From State Of Colorado Job Opportunities - Colorado

Published a month ago

Technical writer

Company Description Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it...

From Square - Georgia

Published a month ago