Application Maintenance, Sr. Director - Hartford, Ct

Application Maintenance, Sr. Director - Hartford, Ct

Unitedhealth Group

Application Maintenance, Sr. Director - Hartford, Ct

Details of the offer

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do
your life's best work.(sm)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may interest you. Optum is a fast-growing and fast-passed company where your career can flourish!
Job Description:

The Application Maintenance Manager is responsible for fundamental asset management for critical applications and platforms that serve our State government customers. As part of that responsibility you will own ticket resolution and defect remediation. Applying our best practices of prevention and root cause analysis, you will improve the availability and stability of the applications you own, thereby, greatly enhancing the experience of the State's citizens as they seek to solve their health issues. You will ensure that all citizens are able to register, check their eligibility and enroll in benefits (and many other functions). Your overall efforts are the key to citizen satisfaction and, indirectly, the satisfaction of our State customer.
You will monitor the backlog of tickets and ensures each is resolved in priority order as defined by the State. Responsibilities include assigning tickets to software developers responsible for researching and resolving tickets before the performance deadlines specified in SLAs. The Application Maintenance Manager must allocate staff with the necessary skillsets to perform the work in accordance with the requirements and schedule.
Candidates must have demonstrated Maintenance and Operations experience in the following areas:

Batch Management
Incident Management and Resolution
Problem Management and root cause analysis
Deployment and Configuration Management
Application Maintenance
Infrastructure Maintenance
Disaster Recovery and Business Continuity
Performance and Capacity Management
Security and Audit Compliance
Prevention - keeping incidents from occurring through monitoring and forensics
Adaptive Maintenance (aka product patching and lifecycle maintenance)
Management of special events (e.g. peak season readiness)

Primary Responsibilities:

Plan, estimate, and schedule the allocation of resources necessary to fix defects encountered within the state's existing Enterprise Operating Model (EOM)
Create detailed, comprehensive ticket remediation plans
Allocate resources necessary to resolve tickets that do not require software changes, within State-defined SLAs such as data fixes, information requests, and restoration of services
Direct development staff in the coding and unit testing of software changes to fix underlying root cause of incidents
Direct development staff to implement service requests (minor enhancements) to ensure that the work is done on time, within budget and meeting State requirements and SLAs
Specify the tickets and service requests that will comprise each software build/release
Coordinate with the Project Manager and Infrastructure Manager in the definition of functionality that will be included in each scheduled maintenance release
Ensure accurate and complete updates to all impacted technical documentation
Work with the project team to plan and define testing plans
Ensure that all other functions within the scope of our M&O operating model are successfully managed including budget forecasting, budget compliance and others listed above
Communicate and coordinate testing activities with the technical teams and external entities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

Experience in managing a staff of 30-50 (onshore and offshore) as well as managing a multi-million-dollar budget
5+ years' experience working in a leadership position in software maintenance
Based in Connecticut (preferably within 25 miles of Hartford)

Preferred Qualifications:

Bachelor's degree obtained
ITIL and ITSM certifications obtained
Knowledge of state government benefit systems with emphasis in Medicaid applications

Careers with Optum.
Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do
your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Application Manager, Hartford, Ct, Connecticut


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